The Enrollment Advisor serves as a resource for students navigating Pima Community College. This position responds to student inquiries via telephone, email, walk-ins, and virtually to guide students through the enrollment funnel. The areas of information include, but are not limited to: admissions, advising, assessment and testing, career services, financial aid, graduation services, new student orientation, registration, student self-service, virtual services, veteran’s services, welcome desk, assisting students, employees and the public with providing advising, admissions, and registration information.

The work schedule for this position is flexible and may include working evenings and weekends.

Duties and Responsibilities:

• Serves assigned student caseload to proactively reach out to newly admitted students and help them through the Enrollment Funnel
• Monitors and answers student inquiries via media platforms and PCC online services. Responds via email and phone to variety of students’ questions and inquiries
• Researches and resolves student services complaints and concerns. Answers a variety of general inquiries and requests. Makes independent determinations and recommendations to students in accordance with guidelines prescribed by Student Affairs
• Advises students on policies; procedures and processes pertaining to multiple functional areas, and targeted academic programs or student populations which include but are not limited to: academic advising, admissions/selective admissions, placement/testing; career services, general financial aid; graduation services; general information regarding international student services, new student orientation; registration; retention of developmental education students, assisting students at selfservice stations and with general information regarding veterans services
• Navigates students through the Pima platforms, including MyPima, MyDegreePlan, and the Pima website; guides students in successful use of platforms. Trains and assists students to navigate the student portal and online student services processes
• Serves as a resource for students in completing various forms and applications; helps students stay in compliance with college policies and procedures; and maintains confidential student records in compliance with Family Educational Rights and Privacy Act (FERPA)
• Makes decisions or recommendations according to guidelines for financial aid and advising, evaluates unofficial academic transcripts and assists with initial degree plans, and prioritizes student service requests
• Maintains up-to-date knowledge of technology in order to deliver services to future and current students. Utilizes student management software daily such as shared inboxes and same-day call-back services. Participates in professional development and training as needed
• Organizes transfer fairs, career fairs, additional projects or activities including training. Facilitates workshops. Recruits with local high schools, dual enrollment programs, and industry partners to support collaboration and integration of technology and experiential learning
• Implements department operational procedures, forms, and processes in coordination with the District Office specifications and other campus departments
• Trains, assists, and mentors incoming Student Ambassadors and staff in the enrollment processes
• Makes recommendations for process changes and improvements; prepares reports and conducts data collection
• Performs all other duties and responsibilities as assigned or directed by the supervisor

Job Requirements:

• Bachelor’s degree in related field and
• One to three years of related experience

or

• An equivalent combination of certification, education and experience sufficient to successfully perform the essential duties of the job such as those listed above

The ideal candidate will have the following knowledge, skills and abilities:

• Knowledge of administrative procedures and practices
• Knowledge of internal and external customer service principles and practices
• Knowledge of regulatory compliance principles and practices
• Skill in effective communication (both written and oral)
• Skill in performing a variety of duties, often changing from one task to another of a different nature
• Skill in positive, productive and flexible customer service
• Skill in analyzing data and drawing conclusions
• Ability to apply effective and accurate data entry and typing skills
• Ability to develop and maintain effective and positive working relationships
• Ability to operate relevant equipment required to complete assigned responsibilities for the position