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**Customer Support Engineer**
Pilatus is hiring for a Customer Support Engineer to join our team in Broomfield, CO. In this brand new role, we are looking for a highly specialized professional to provide engineering level support in troubleshooting complex systems and avionics relating to PC-12 and PC-24 aircraft. This role requires advanced knowledge and experience with state-of-the-art general aviation aircraft and exceptional customer service. A successful person in this position will thrive in a fast-paced and dynamic environment. Take your career to the next level by joining the highly skilled team at Pilatus Business Aircraft!
Your place of work: Broomfield, USA
What you do
* Interpret and analyze complex systems problems, associated engineering and vendor literature, and provide advanced expertise and guidance in troubleshooting complex systems problems and in-service issues
* Provide technical assistance over the telephone to Pilatus Service Centers and/or customers
* Plan, coordinate, and participate in technical field campaigns with customers, service centers, and systems vendors to resolve in-service problems
* Participate in regular exchange with and coordinate technical issue resolution with the Pilatus Aircraft OEM Engineering in Switzerland
* Analyze reported failures and problems in systems and components and provide solutions to increase dispatch reliability
* Provide support with vendor component and systems evaluations, testing, failure assessments, and investigations and provide recommendations to improve dispatch reliability
* Write and review technical memos, procedure instructions, engineering reports and analysis, and other documentation under the Pilatus Aircraft OEM Engineering Design Organization Approval
* Maintain all required documents to travel outside the U.S. and ability to travel on short notice
* Participate in AOG, shift, and weekend call rotation
What you bring
* BS degree in Electrical Engineering or equivalent qualifications meeting the position responsibilities
* 3-5 years of related experience; PC-12/PC-24 aircraft or Williams FJ44 engine preferred
* Experience with troubleshooting complex aircraft systems on state-of-the art aircraft
* Honeywell APEX/EPIC product experience is highly desirable
* FAA airframe and powerplant rating and FAA inspection authorization desirable
* Excellent customer service and interpersonal skills
* Effective verbal, written, and phone communication and positive team participation skills
* Experience in writing engineering documents, procedures, and technical documentation
* Demonstrated project management and task prioritization skills, self-disciplined, capable of handling multiple, simultaneous projects and tasks with minimal supervision
* Excellent computer skills including Microsoft Office
* Experience in Component Control Quantum, SAP and Siemens Teamcenter Engineering desirable
* Must qualify as a U.S. person in compliance with ITAR 22 CFR 120.15
Customer Support Engineer
Pilatus is hiring for a Customer Support Engineer to join our team in Broomfield, CO. In this brand new role, we are looking for a highly specialized professional to provide engineering level support in troubleshooting complex systems and avionics relating to PC-12 and PC-24 aircraft. This role requires advanced knowledge and experience with state-of-the-art general aviation aircraft and exceptional customer service. A successful person in this position will thrive in a fast-paced and dynamic environment. Take your career to the next level by joining the highly skilled team at Pilatus Business Aircraft!
ENGINEERING & TRAINING SYSTEMS Your place of work: Broomfield, USA What you do:
* Interpret and analyze complex systems problems, associated engineering and vendor literature, and provide advanced expertise and guidance in troubleshooting complex systems problems and in-service issues
* Provide technical assistance over the telephone to Pilatus Service Centers and/or customers
* Plan, coordinate, and participate in technical field campaigns with customers, service centers, and systems vendors to resolve in-service problems
* Participate in regular exchange with and coordinate technical issue resolution with the Pilatus Aircraft OEM Engineering in Switzerland
* Analyze reported failures and problems in systems and components and provide solutions to increase dispatch reliability
* Provide support with vendor component and systems evaluations, testing, failure assessments, and investigations and provide recommendations to improve dispatch reliability
* Write and review technical memos, procedure instructions, engineering reports and analysis, and other documentation under the Pilatus Aircraft OEM Engineering Design Organization Approval
* Maintain all required documents to travel outside the U.S. and ability to travel on short notice
* Participate in AOG, shift, and weekend call rotation
What you bring:
* BS degree in Electrical Engineering or equivalent qualifications meeting the position responsibilities
* 3-5 years of related experience; PC-12/PC-24 aircraft or Williams FJ44 engine preferred
* Experience with troubleshooting complex aircraft systems on state-of-the art aircraft
* Honeywell APEX/EPIC product experience is highly desirable
* FAA airframe and powerplant rating and FAA inspection authorization desirable
* Excellent customer service and interpersonal skills
* Effective verbal, written, and phone communication and positive team participation skills
* Experience in writing engineering documents, procedures, and technical documentation
* Demonstrated project management and task prioritization skills, self-disciplined, capable of handling multiple, simultaneous projects and tasks with minimal supervision
* Excellent computer skills including Microsoft Office
* Experience in Component Control Quantum, SAP and Siemens Teamcenter Engineering desirable
* Must qualify as a U.S. person in compliance with ITAR 22 CFR 120.15
Your contact: Jennifer Kapple, Human Resources Manager, Phone: 1 303 465 9099
Full Time
$91k-114k (estimate)
04/30/2024
05/16/2024
pilatus.com.au
Broomfield, CO
<25
Business Services