Benefits/Perks

• Competitive compensation
• On-the-job training and development
• Free Pilates classes and employee discount
• Paid time off
• Annual performance and salary reviews

Job Summary
We are seeking a skilled and dynamic Front Desk Administrator (FDA) to join us in our wellness mission. Our FDA provides administrative support for our clients and teaching staff, maintains smooth and efficient business operations, and provides exceptional client care. If you see yourself in the qualifications below and believe you can contribute in this role, then PCOR may be the place for you!
Responsibilities:

• Welcome guests and prospective clients
• Provide tours for prospective clients
• Respond to inquiries in person, over the phone, and via email
• Book appointments and classes, manage client profiles and schedules, and process payments
• Prepare daily studio paperwork (schedules, reports, files, etc.)
• Manage incoming and outgoing email communications
• Educate, promote, and sell services to prospective clients
• Host virtual Pilates classes on Zoom
• Provide a high level of customer service and hospitality
• Build and nurture relationships with clients
• Resolve customer issues that arise
• Ensure the studio is clean, safe, and well-maintained

Qualifications:

• Previous business or office administration experience
• Previous sales experience
• Superior customer service skills
• Excellent communication skills, both verbal and written
• Ability to multi-task and thrive in a fast-paced environment
• Strong computer skills (Mac, Excel, Word, Mindbody/scheduling software)