Job Description
The Patient Care Coordinator, LVN supports collaboration, communication, and care coordination with all members of the patient's Home Health interdisciplinary team. Primary responsibilities of the role are to assist the interdisciplinary team by obtaining physician orders, communicating patient lab results to physicians and RN case managers, and scheduling patient visits. Works closely with nursing leadership to troubleshoot and resolve issues. Serves as a Home Health representative when engaging with patients, their family members, physicians, and the community.
The Patient Care Coordinator, LVN performs all duties in a high-level efficient and effective manner, in accordance with departmental objectives, assuring optimal services are provided to the highest level of productivity. The Patient Care Coordinator will be responsible for additional duties as assigned by the Clinical Director.
PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women's health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation's top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.
Required Skills

• Critical thinking and problem solving skills to identify and resolve problems in a timely manner
• Demonstrated ability to communicate effectively and tactfully
• Attention to detail; actively listens and always follows appropriate channels of communication
• Uses time efficiently, able to deal with frequent change or unexpected events
• Must be able to handle multiple tasks with interruption
• Pleasant voice; ability to diffuse escalating situations and engage management when appropriate
• Strong computer skills with knowledge in Word, Excel, and Electronic Health Record (EHR) documentation
• Excellent communication, organizational and listening skills
• Spanish/Chinese bilingual preferred
• Ability to maintain composure and balance multiple conflicting priorities in a fast-paced environment

Required Experience
Required:

• Current California license as a Licensed Vocational Nurse
• Minimum 1 year professional LVN experience
• Current CPR card
• Current California Driver's License and valid auto insurance

Preferred:

• Home Health or Hospice experience
• Knowledge of insurance authorization process