Position Overview
As a Retail Operations Supervisor, you will consult, direct, and manage all aspects of the assigned stores' department operations in a manner designed to maximize sales and gross margins, department market shares and increase revenue and profitability as applicable to department assigned, and provide positive customer experiences. You will ensure the effective utilization of personnel and available company resources and work closely with decision makers and independent store owners to assist with department specific sales and merchandising as well as increasing the volume of company products and programs, as applicable.
Job Description
Description
Maximize department sales and gross profits (if applicable to assigned department) using a combination of company programs and the past experience to provide direction, supervision, counsel and evaluations for the retail stores.
Provide counsel to store owners/managers/department managers on equipment and operating practices and/or product merchandising and selection, pricing, personal training and evaluating
Observe and ensure that all corporate store/company policies in assigned corporate stores are followed. When applicable or if necessary, suggest, submit or implement changes and additions to such policies in accordance with the guidelines in the company operations manual to correct deficiencies or to address problem areas that may not be adequately covered by existing policies or procedures
Ensure that assigned store departments are compliant with all state, county and local weights and measures laws, and labeling requirements are followed in the department;
Assist store managers in interviewing, hiring, and training department managers and employees including planning, assigned, and directing work, rewarding and disciplining employees, developing personnel for future department management positions and addressing employee complaints and resolving problems in assigned department when needed
Make individual store visits and assist store owners in achieving and maintaining business relationship with the company
Implement and adhere to all local, state and federal health and civil code regulations including full compliance with all applicable laws pertaining to safety, sanitation, health and packaging requirements as applicable in all assigned stores
Research, create, assist, participate, and present new programs, special buys, promotion sale days, department merchandising/training seminars and special projects as applicable
Responsible to assist and supervise new store set-ups, resets, and staff training
Monitor labor scheduling and suggest changes in department schedules in assigned store
Responsible for corporate store department managers who supervise the employees within the stores' departments
Observe and ensure all assigned stores under labor contracts adhere to respective labor agreements
Perform other duties and assignments as directed
Travel Required: Yes
Environment
Store : Grocery Warehouse (50F to 90F)
Skills
Specialized Knowledge : Be fully knowledgeable and thoroughly familiar with the nature and duties of every staff position in the department including procedures, policies and operations;
Special Skills : Be able to perform arithmetical calculations of cutting tests; to calculate tare weight allowances; to analyze or calculate gross margins, yields, ratios, fractions, percentages and itemized pricing/proportion breakdowns for boxed deli/bakery; verify vendor invoice charges and counts; complete and submit required records and reports.
Physical abilities: : You must frequently walk, talk or hear, and reach with the hands and arms; occasionally, the you must crouch or kneel; regularly required to sit; stand; and use the hands to handle, finger, or feel objects, tools or controls; You must have the ability to hear, speak and understand the spoken word in order to respond promptly to in-store pages for assistance, to accommodate verbal inquiries from customers, to answer telephones, and to be able to communicate effectively with store owner/managers, department managers,, department employees, the store's co-workers, and customers, and sales representatives; Have the ability to read, write, analyze, interpret and understand the English language with sufficient proficiency in order to read, understand, and/or present effectively: business periodicals, professional journals, technical procedures, or governmental regulations; instructions for operating electronic equipment and tools; company handbooks, policies and procedures and other written job-related documents, e-mails and postings on company bulletin boards; You must be able to exert of lift up to 50 pounds; Be able to work with fresh fruits, vegetables, house plants and flowers without suffering negative allergic consequences that impact performance; Have sufficient physical mobility or agility to be able to respond quickly to fire or other emergencies such as cleanup requests (due to accidental spills or breakage of glass or plastic containers having liquid contents), shoplifting and other security assistance requests, customer accidents, etc; Be able to tolerate moderate amounts of dust and chemical fumes from common household cleaning agents such as ammonia during routine housekeeping duties;
Other: : Must have a valid driver's license; Must be able to travel between stores and stay over-night if required
Other: : If applicable to department assigned, must have a full understanding of an Operator's License required by local ordinances, referred to as Bartender's License. License is necessary at store level to comply with having person responsible on store premises, in a physical position to oversee the front end operation at all times alcoholic beverages are sold during saleable hours. Must meet all requirements as designated in State Statutes to be granted Operator's License in accordance to local ordinance.
Other: : Be able to pass Food Safety Certification or other required certifications.
Other: : Be able to pass company-directed training programs or modules;
Years Of Experience
2-5 : Experience in the grocery or supermarket industry; some background in accounting and supervisory or management experience also desired
Qualifications
Associate Degree - General Studies, High School Diploma - General Studies
Shift
Company
Piggly Wiggly Midwest LLC
About Our Company
C&S Wholesale Grocers, Inc. , based in Keene, NH, is the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 6,000 independent supermarkets, chain stores, military bases, and institutions with over 150,000 different products. At C&S, We Select the Best® – those with the motivation, pride, and drive to succeed in our fast-paced world.
Working Safely is a Condition of Employment at C&S Wholesale Grocers, Inc. C&S Wholesale Grocers is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.
Salary Range
Company: Piggly Wiggly Midwest LLC
Job Area: Retail Operations
Job Family: Retail
Job Type: Regular
Job Code: JC1873
ReqID: R-249585