We are looking for talented and compassionate Front Office Representatives and Unit Secretaries in our Alpharetta locations.

Staff scheduling is tentative 8am - 8 pm, 3 shifts/week for full time on a floating schedule. Rotating weekends and holidays are required. Schedules published on a monthly basis.

Job description

The Patient Service Representative is the first point of contact between the patient and clinical staff. Patient check in, insurance verification, collection of co-pays and balances, various other front office duties. The front office position plays a vital role of ensuring & exceeding the expectations of the patient with the Piedmont Urgent Care experience.

Responsibilities:

• Greet patients and provide instructions to all visitors in a polite and professional manner
• Analyze health insurance benefits, verify insurance eligibility and relay relevant information regarding payment policies and billing/collection processes
• Maintain the readiness of the University Hospitals Urgent Care reception area
• Perform clerical tasks and adhere to established policies and procedures
• Determine and collect each patient’s financial responsibility
• Assist the practice manager and other staff as required
• Provide overall support for Physicians and office operations
• Obtain and document patient history
• Understand and enforce standard healthcare regulatory requirements
• Collect and maintain all patient and business documents while maintaining confidentiality
• Perform office procedures including all general administrative duties
• Document Electronic Medical Record (EMR) all medical interventions
• Assure HIPAA and OSHA compliance
• May be asked to travel to nearby University Hospitals Urgent Care locations to support the staff

Minimum Qualifications:

• High school diploma or equivalent.
• Prefer at least one year experience in a medical office or emergency room setting.
• Urgent care experience preferred, but not required.
• Ability to work 8am to 8pm 3 days/week, rotating weekends and holidays.
• Experience with insurance eligibility and co-pay determination. Certification & experience as a medical assistant a plus, but not required.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Dependent health insurance coverage
• Disability insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Paid orientation
• Paid time off
• Paid training
• Vision insurance

Healthcare setting:

• Urgent care center

Medical specialties:

• Urgent Care

Schedule:

• 12 hour shift
• 3x12
• Day shift
• Holidays
• Rotating weekends
• Weekends as needed

Ability to Relocate:

• Alpharetta, GA 30022: Relocate before starting work (Required)

Work Location: In person