Now Hiring

Regional Maintenance Manager

Reports to: Director of Property Management

Position Status: FT, Exempt

Salary: based on related skills & experience.

Office in Charlottesville, VA.

ABOUT PIEDMONT HOUSING ALLIANCE

Piedmont Housing Alliance’s mission is to create affordable housing opportunities and foster community through education, lending, and development. We are the backbone affordable housing organization in the region and operate through a collaborative approach as evidenced through a broad range of partnerships from new housing development to recently jointly opening Charlottesville’s first Financial Opportunity Center. Our work reflects our core values of Equity, Opportunity, Home, Community, and Respect. Over the last five years, Piedmont Housing has increasingly deepened its focus on racial equity as a primary lens for the organization’s work – internally, programmatically, and through advocacy - and we strive to become an anti-racist organization.

We define anti-racism as a practice – a continual, active effort to identify, evaluate, and dismantle the beliefs and structures that perpetuate racism.

POSITION SUMMARY

The Regional Maintenance Manager leads the team of Maintenance Technicians to achieve high quality, cost-effective grounds, property, and apartment home maintenance. Primary responsibilities include coordinating the maintenance team to ensure the repair and maintenance of property facilities and apartment units, prompt and courteous responses to service requests, an adequate supply of market ready apartments to meet leasing demand, and property appearance which meets or exceeds standards. The Regional Maintenance Manager also assists with hiring, training, and developing maintenance staff and vendors, which may include cleaners, painters and/or landscaping staff.

Piedmont Housing Alliance is an Equal Opportunity Employer. We are committed to building a team that uplifts and values inclusive policies and equitable practices. Candidates of all races, ethnicities, nationalities, religions, genders, sexual orientations, ages, and abilities are encouraged to apply.

ESSENTIAL FUNCTIONS

Maintenance, Repair, Make Ready & Preventative

• Supervises and coordinates on-site Maintenance Technicians in their roles of repair, make ready, and preventative maintenance with a consistent commitment to quality, customer service, efficiency, and cost control; assists with hiring, training, and coaching.
• Contacts and oversees vendors for work not performed in-house, such as cleaning, landscape, snow removal, laundry, etc.; Inspects and approves contracted work completed.
• Responsible for creating the on-call maintenance schedule and communicating it to the team.
• Consults with coaches, and supports Maintenance Technicians to prioritize, schedule, and complete maintenance work orders, apartment turns, and preventive maintenance.
• Assists Maintenance Technicians with complex and/or labor-intensive work orders to ensure jobs are completed safely, professionally, and timely.
• Performs services of Maintenance Technician as necessary during absences or vacancies, including responding to resident requests, performing work orders, completing apartment turns, and conducting preventative maintenance.
• Monitors and regularly inspects properties, apartments, landscape, and maintenance repairs for quality, readiness, and safety. Identifies and addresses needs for improvement, repair and/or replacement.

Compliance

• Ensures adherence to maintenance policies, procedures, and safety standards, including policies for reporting incidents.
• Ensures the resolution of resident issues and complaints in cooperation with maintenance and community manager staff.
• Performs other duties as necessary.
• Attends staff meetings and training as required; performs other duties as assigned.

Spend Management

• With Maintenance Technician Lead, track expenses, provide input and review annual operating budget for the property.
• Monitors performance relative to the annual budget, manages operating expenses and prepares monthly variance reports.
• Orders necessary equipment, parts and supplies based upon the property maintenance budgets, and maintains inventory controls.
• Works closely with Regional Property Manager to ensure overall management of properties, identify needs and opportunities, and track budgets accordingly.

Team Management

• Supervises, trains and mentors up to 15 Maintenance Technicians.
• Meets regularly with direct reports, supports professional development and ongoing work.
• Conducts annual performance evaluations for their direct reports, using approved internal processes and templates.
• Communicates and shares information with team regarding overall property maintenance condition, status, and staff. Ensures maintenance goals and objectives are mutually understood and provides feedback.

Resident Experience

• Treats residents with respect, dignity, care and compassion at all times.
• Does not discriminate against any person because of race, color, religion, national origin, sex, familial status, disability, or any other specific classes protected by applicable laws.
• Ensures maintenance team is delivering a satisfactory experience with residents within their residence, including but not limited to, the cleanliness of areas of work upon completion of service requests.
• Ensures completion of common area housekeeping and groundworks by Porter and Maintenance Technicians.
• Assist with common area housekeeping.
• Provides support for organizing, conducting, and directing residents' special programs and social events.

KNOWLEDGE, SKILLS & ABILITIES

• Thorough knowledge of apartment and property repair and maintenance, including plumbing,
• electrical and lighting, HVAC, household appliance repair, caulking and sealing.
• Supervisory and leadership skills to delegate and guide the work activities of others.
• Ability to visually inspect apartments, grounds, and other aspects of the property to determine adherence to standards.
• Ability to plan and execute a preventative maintenance program per assigned property.
• Excellent vendor relations skills, with the ability to monitor outsourced projects to completion.
• Exceptional interpersonal skills and human relation skills that positively benefit interactions with co-workers, internal and external clientele.
• A demonstrated ability to deal effectively and professionally with coworkers, volunteers, peers, and supervisors.
• Ability to exercise good judgment and self-control.
• Good comprehension skills, with the ability to listen to and understand information and ideas presented through verbal communication.
• Effective oral and written communication skills with individuals at all levels.
• Ability to communicate in a calm and professional manner when under pressure.
• Must be detailed oriented, able plan, prioritize, and organize, multi-task and meet deadlines in a fast-paced environment.
• Ability to exercise good judgment and self-control.
• Good decision-making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
• Ability to make decisions quickly and in the best interests of residents, staff, and properties.
• Enthusiasm, good attitude, trustworthiness, personal integrity, and honesty.
• Ability to work autonomously and understand when a superior needs to be involved in decisions.
• Self-motivated, with an ability and dedication to learn new skills quickly, keep up to date technically, and apply new knowledge to your job.
• Demonstrated ability to operate safely in the workplace, with experience in holding peers accountable to safety standards.

QUALIFICATIONS

While this position leads several key areas of our work, it is not our expectation that candidates have a mastery across all areas; instead, we encourage candidates to apply who have self-awareness and humility around areas they will need to grow in and the motivation and aptitude to lead the learning required to hit the ground running.

• High school graduate or educational equivalent
• Minimum of 5 years of experience in multifamily apartment maintenance with progressive levels of responsibility required; experience supervising apartment maintenance strongly preferred.
• Universal HVAC, OSHA & CAMT certification required.
• Strong computer skills, with working knowledge of the primary Microsoft Office programs.
• Ability to work weekends and overtime as needed.
• Must own or consistently have a vehicle available for use, with the flexibility to travel locally.
• Ability to successfully pass a background check and other pre-employment screenings.

PHYSICAL REQUIREMENTS

• Requires exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly.
• Ability to help move appliances when necessary.
• Ability to stand for extended periods of time.
• Ability to move about properties and throughout residential units; able to climb to high places, move about crawl spaces, and navigate narrow pass ways.
• Ability to negotiate stairs and climb ladders on a regular basis.
• Must be in good physical condition and have physical capacity to work extra hours when necessary.
• Able to stand, sit, bend, kneel, stretch and squat for long periods of time.
• Able to use hands, arms and fingers to manipulate tools and equipment, including power tools.

PERFORMANCE STANDARDS

• Resident satisfaction rating of 90% or higher.
• Operated within established and agreed on budget.

BENEFITS OVERVIEW

Piedmont Housing offers a highly competitive salary and benefits package which includes:

• Generous Paid Time Off
• Retirement Plan (401k matching)
• Health and Dental insurance
• Dependent Care FSA
• Training/Coaching

Job Type: Full-time

Pay: From $70,000.00 per year

Experience level:

• 5 years

Schedule:

• Monday to Friday

Work setting:

• In-person

Experience:

• Maintenance: 5 years (Required)

Work Location: In person