Description

Audiology Assistant

We're looking for someone who is great with people, accurate with details, and loves to work with a team in a fast-paced medical office. You'll join our audiologists in providing service to our patients by being frontline support for our hearing aid patients and their needs.

Audiology Assistant

We need a team-oriented person who exhibits a positive attitude, compassionate care, and a professional appearance and who is detailed, accurate, organized, and efficient. You must enjoy a team-oriented work environment to facilitate the smooth, efficient, and professional care of the patient and the performance of the office.

Audiology Assistant

Primary Job Activities

Patient Contact:

• Answers incoming phone calls from patients and educates them on the value proposition of the practice.
• Encourage companions to join patients during their consultation visit.
• Schedules appointments via the clinic’s patient management software.
• Contacts insurance companies to inquire if the patient has hearing aid benefits.
• Assists in daily department setup and closure.
• Inputs all needed information into an electronic patient management system.

Technician:

• Performs hearing aid checks, earmold impressions, cleaning, and repairs.
• Assists with diagnostic testing of pediatric and special needs patients.
• Assists audiologists with hearing aid orders, exchanges or returns and minor hearing aid repair/maintenance.
• Oversees the shipping and receiving of merchandise to the office and patient pick-ups.
• Maintains organization of lab, including general maintenance and cleaning of instruments.
• Restocks/orders supplies and oversees overall clinic inventory.

Requirements

Audiology Assistant

Job Requirements:

• Excellent interpersonal skills that allow effective working relationships with a diverse customer, colleague, and vendor population. This includes listening, sales, and problem-solving skills.
• Strong computer skills
• Must be able to organize time and prioritize numerous duties within strict deadlines.
• Requires the ability to deal with numerous interruptions.
• Must deal with customers in a caring and respectful manner.
• Must be detailed oriented.

Audiology Assistant

Educational Requirements:

• High school diploma or GED, prefer an AAS in Hearing Instrument Specialist.