Position Overview

As a robotic operations intern, you will often be the person directly interfacing with the customer. You will be operating, maintaining, and installing robots at a single customer site. This is an exciting opportunity to have a real impact on the health and functionality of our fast-growing fleet of robots deployed in logistics warehouses across the United States. Fluency in Spanish is a big plus as it helps us interact with some of our warehouse associate stakeholders. 

Key Activities

Operate a class C Mobile Robot that unloads trucks

Deploy and install automation solutions, including industrial robot arms, software, and auxiliary hardware

Conduct on-site integration and test activities

Be the primary field point of contact for customers. Be able to explain complex issues and processes to our customer operations team in clear and simple language, using customer service techniques to de-escalate customer concerns and keep customers informed. Execute field retrofits. Work with mechanical, electrical, and software engineers on troubleshooting field issues

Use clear written communication to describe issues and bugs seen in the field and suggest potential solutions

Work with Technicians and Deployment Engineers to manage installations at customer sites

Position Requirements

Currently enrolled in Engineering program or related STEM field

Hands-on experience solving issues with complex electro-mechanical equipment (Robotics experience preferred, but experience in Automotive, Construction, Manufacturing, Aerospace, etc. sectors is acceptable)

Familiarity with Linux and Windows GUI and CLI

Basic familiarity with wiring/electronics (Multimeters, O-Scope, etc.)

Ability to follow step-by-step safety procedures exactly. Lock-Out-Tag-Out for example. 

Willingness to work in hot/cold and uncomfortable conditions (warehouses are often not climate controlled)

Ability to read engineering drawings and other engineering-produced documentation

General understanding of networking (IP Addresses, DNS Servers, etc.)

Experience reading debug machine output and logs

Experience in field services or deployment positions is a plus

Spanish language proficiency is extremely valuable

Be able to lift and move up to 50 lbs

Compensation:

 $20-$25 per hour. 

Location

Company headquarters are located in Cambridge, MA

Customer sites are scattered across North America. This position will be based out of Anderson, SC.

Travel

Not required for this position, but a driver's license and consistent transportation to and from the work site is required.

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