The General Manager (GM) is responsible for running overall operations of a Pick Up Stix restaurant, from managing a team of 15-20 Team Members, to creating reports and adhering to budgets, to ensuring quality. The General Manager must be an advocate of the brand in all meanings of the word, and create and lead a positive team atmosphere that is productive and very Guest-service focused. As the General Manager, you will be in charge of maintaining open communication with all levels of your team and ensuring that each Team Member is performing to Pick Up Stix standards at all times. You will recruit for, hire and train new Team Members. You'll also reward great current Team Members to ensure that you keep a high-level of Team Member retention, and that your team feels appreciated when they do excellent work. You'll also work to constructively criticize Team Members, helping them grow into better workers and fantastic members of the team. The General Manager will ensure that restaurant meets all standards set by Pick Up Stix on a daily, weekly and monthly basis. This will include putting together reports, reviewing financial transactions, maintaining a budget, estimating food/beverage costs, maintaining Health Department standards and more.

This must all be done while holding both your staff and the food you serve to the highest quality standards possible.

RESPONSIBILITIES: Maintain positive and open communication with the FOH/BOH staff Maintain proper Company and government required documents on staff Interview prospective Team Members Hire, train, appraise, reward, discipline Team Members Post bi-weekly payroll, ensuring all postings are accurate Support operations by performing any other duty to ensure the restaurant is producing to standards Address Guest complaints and resolve issues. Complete daily administrative tasks (reports and banking) Estimate food and beverage costs, maintaining correct inventories (par levels) Review financial transactions and monitors budget to ensure efficient operation, and to ensure expenditures stay within budget limitations. Responsible for all items listed on the Sales and Cost Analysis Maintain Health Department standards, including Team Member hygiene, proper food handling, equipment cleanliness, food temperatures, proper storage, and rotation of inventory Conduct quarterly safety meetings, maintain OSHA files, and complete any required workers compensation paperwork Maintain all fire code requirements including fire extinguishers, fire suppression systems and exit sign lights Know and understand preventative maintenance schedules for the store 

QUALIFICATIONS: 

• High School Diploma or GED Certificate One (1) to two (2) years of related experience and/or training 
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals 
• Ability to write routine reports and correspondence 
• Ability to speak effectively before groups of Guests or Team Members of Pick Up Stix Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals 
• Ability to compute rate, ratio and percent and to draw and interpret bar graphs 
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form Ability to deal with problems involving several concrete variables in standardized situations Knowledge of Internet software to navigate email 
• Ability to train, develop and motivate all staff 
• Regularly required to stand, talk, hear, taste, smell, lift and move items weighing up to 10 lbs.
• You will regularly be required to work in a loud environment, walk, reach with hands and arms, sit, stoop, climb, balance, kneel, crouch 
• You will occasionally be required to move items up to 50 lbs, work with moving mechanical parts, have close and distance vision
• You will occasionally be required to have depth perception and focus adjustment

Required qualifications:

• 18 years or older
• Legally authorized to work in the United States
• 1 year of experience in the food & restaurant industry
• At least high school diploma or equivalent or higher

Preferred qualifications:

• Able to comfortably lift 50 lbs
• Food Service license/certification: ServSafe Manager Certification