POSITION SUMMARY

Select and gather products for customers’ on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers’ on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

ESSENTIAL POSITION FUNCTIONS

• Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment

• Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business

• Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items

• Effectively communicate with customers and respond to questions and requests in a timely manner

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness

• Adhere to local, state, and federal laws, food safety procedures, and company guidelines

• Receive customers’ orders from Order Selector according to guidelines; store products in optimal temperature zones

• Initiate and complete selection process for customers’ on-line orders

• Read and follow directions given in the note section

• Ensure quality and freshness of all items chosen

• Communicate with customers via a portable phone and respond to calls in a professional and timely manner

• Retrieve each customer’s order from all staging locations and ensure order accuracy

• Process the orders through the point of sale (POS) system

• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock

• Scan and bag orders on the go while following all bagging standards

• Communicate any substitutions or exceptions to customer’s order at time of pick-up

• Load order into customers’ cars

• Maintain organization and cleanliness of staging areas and equipment

• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor

• Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair

• Perform required opening and closing procedures

• Learn and adapt to new and improved processes

• Assist in training new e-Commerce team members

• Meet/exceed productivity standards

• Must be able to perform the essential functions of this position with or without reasonable accommodation

MINIMUM POSITION QUALIFICATIONS

• Effective communication skills

• Basic knowledge of computers

• Basic math skills (adding and subtracting)

• Ability to work without supervision

• Ability to read shelf tags

• Ability to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day

• Ability to stand for extended periods of time and walk constantly

• Ability to stoop, kneel or crouch several times per hour

Job Types: Full-time, Part-time

Pay: $16.55 - $17.48 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift

Weekly day range:

• Weekends as needed

Work Location: In person