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Customer Service Advisor
$34k-43k (estimate)
Full Time 2 Months Ago
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Pick n Pull Auto Dismantlers is Hiring a Customer Service Advisor Near Modesto, CA

Responsibilities include working as part of a retail sales team to provide best in class customer care. The Customer Service Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their way up through Part Sales, Parts Specialist and eventually a store Sales Lead through positive work ethics and evaluations. This is a retail sales position that requires a “can do” selling spirit and the ability to work as a team to meet the store’s sales goals. The CSA will be present during all peak customer traffic periods which could include weekends, sale days, or any other occasion that would generate high customer flow into the store per the specified store schedule. The CSA will promote sales and service to customers. The CSA is expected to maintain the excellent standards of all Pick-n-Pull policies and procedures, while always being pleasant, respectful, and helpful.

Essential Functions:

  • Promote the Pick-n-Pull Safety Culture.
  • Be a team player. Work as a member of the team to help the team achieve its goals.
  • Maintain a high level of integrity.
  • Provide required information to customers as they enter the store. Offer friendly and enthusiastic answers to customer questions.
  • Follow loss prevention, risk control, quality assurance, and proper cash handling procedures at all times.
  • Work as a team towards housekeeping, janitorial, and other duties as assigned by the task list. This can include cleaning tires, carrying batteries, mopping floors, etc.
  • Follow all company policies and procedures.
  • Identify when customer interaction requires assistance from management.
  • Complete sales training and follow the Pick-n-Pull 5 Step Sales Model. Engage in continuous training and education in all areas of the Pick-n-Pull business.
  • Additional duties as assigned.

Qualifications:

  • Must work safely at all times.
  • Must have good people skills with an outgoing friendly positive attitude.
  • Able to work retail hours including overtime, weekends and holidays.
  • Must have reliable means of transportation.
  • Must be able to read, write, and speak in the English language.
  • Bilingual in Spanish a plus, but not required.
  • Be proficient in automotive part/product identification and recognize parts and how they relate to our customer receipts.
  • Follow company dress code policy, maintaining a well groomed, neat appearance so as to create a favorable impression with customers.
  • Previous experience in a retail environment preferred but not required.

Physical Activities Required to Perform Essential Functions:

Standing, lifting, walking, bending, and stretching are required regularly to perform customer care, product relocation and placement, and environmental health and safety functions.

  • Manual dexterity to maintain the housekeeping of the facility by mopping, sweeping, etc. In conjunction, but not limited to, assigned task list duties.
  • Vision must be sufficient to perform job functions safely as described above.
  • Able to work on feet (stand and walk) for assigned work shift.

Job Conditions:

  • Exposure on a regular basis to outdoor weather conditions.
  • Exposure to occasional noisy conditions and machinery operation.

PLEASE NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

All U.S. applicants must be 18 years of age or older and all Canada applicants must be 16 years of age or older.

Radius Recycling participates in e-verify for all U.S. new hires.

An offer of U.S. employment by Radius Recycling or any of its subsidiaries is contingent on the satisfactory completion of a post-offer drug screen and background check.

All new hires must review and sign an Arbitration Agreement. This applies to all U.S. non-union employees.

As an Equal Opportunity Employer, Radius Recycling does not discriminate on the basis of race, religion, color, sex, marital status, disability status, national origin or ancestry, veteran status, age, prior industrial injury, sexual orientation, genetic information, or any other protected status under local, state or federal law.

Job Summary

JOB TYPE

Full Time

SALARY

$34k-43k (estimate)

POST DATE

02/10/2023

EXPIRATION DATE

04/21/2024

WEBSITE

pick-n-pull.com

HEADQUARTERS

Sacramento, CA

SIZE

<25

Show more

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The job skills required for Customer Service Advisor include Customer Service, Customer Care, Cash Handling, Work Ethic, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Advisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Advisor. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Service Advisor positions, which can be used as a reference in future career path planning. As a Customer Service Advisor, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Advisor. You can explore the career advancement for a Customer Service Advisor below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Service Advisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Advisor for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Advisor job description and responsibilities

They’re also known for soft skills such as Communication skills, Computer skills, and Customer-service skills.

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Listened attentively to customers needs to ensure a positive customer experience.

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Telecommunications companies and other service providers recruit customer service advisors who are tasked with helping customers deal with technical problems.

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Service representatives receive basic technical training and attempt to help customers resolve minor problems over the phone.

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Customer complaints are often assigned case numbers that are used to track the progress of each case.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Advisor jobs

Provide customers with solid solutions that meet their needs.

12/12/2021: Chico, CA

Provide technical support to clients; troubleshoot systems.

03/03/2022: Lincoln, NE

Promote service retention while reducing cancellations.

02/24/2022: Biloxi, MS

Stop Complaining About Missed Calls.

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Confident with the ability to communicate to customers, colleagues, and staff at all levels.

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Step 3: View the best colleges and universities for Customer Service Advisor.

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