High Tech global manufacturing and engineering company, located in Auburn MA, has an immediate opening for a Customer Support / Order Processing Administrator.

Role Overview

Full Time Customer Support / Order Processing Administrator working in a growing, fast paced environment.This role will be primarily responsible for PO processing in our Order Entry Department via our ERP System.Responsibilities would include the complete processing of PO’s from receipt through shipment.All issues that may occur during this order processing cycle are resolved by the Order Processing Administrator by interacting with the sales team, the factory, and our customers.Additional duties will include supporting our sales team in administrative tasks that may require assistance, assisting our Shipping Department in resolving shipment issues, assisting our A/R Department in helping reconcile disputed unpaid invoices, and data reporting using Excel Spreadsheets.

Strong computer skills are an absolute requirement of this position. You must be comfortable learning new software systems and working within Microsoft Office Word & Excel. We will train the right candidate on our software, but the most successful candidate will enjoy working on computers and within database systems. 

Description and Essential Duties

There will be a heavy focus in this role on PO order processing.Functions require someone with strong computer skills, very strong communication skills (both verbal and written), exceptional attention to detail, and strong Excel skills. 

We especially want someone who can work in a fast-paced work environment, can change gears quickly, has a can-do attitude, and is able to work independently if necessary.

About You and the Work: 

• This is an on-site administrative position with a dedicated workspace in a highly professional work environment.
• Strong Team Player willing to interact with many different departments within PI 
• This role will contain a lot of data entry and administrative functions that must be performed quickly and with accuracy and attention to detail. 
• Ability to organize and motivate self.
• Comfortable with a very quiet work environment.

Work independently with little supervision at times.

Experience

Minimum of 2 years working in a Customer Service / Order Entry Environment

PI offers an outstanding benefits package including: 

• Blue Cross Blue Shield of MA PPO medical plan with HSA
• Dental and vision insurance
• LTD & Life insurance
• 401k with a generous company match
• Paid time off including: holiday, vacation and sick leave
• Biweekly pay (every other Friday)

PI (Physik Instrumente) is the world leader in high precision positioning systems: Nano Positioning, Micro Positioning, 6 DOF Hexapods. Our product lines include piezoelectric-based nanopositioners, motorized stepper and servo stages, and linear motor stages. Our customers are the leading OEM’s and researchers in high tech fields such as semiconductor, photonics, biomedical, aerospace, astronomy, metrology, scientific instrumentation, and scientific research in microscopy and beam lines. https://www.pi-usa.us/en/

PI Physik Instrumente, LP is an Equal Employment Opportunity Employer/Protected Veterans/Individuals with Disabilities.