JOB TITLE: Receptionist

GENERAL SUMMARY OF DUTIES:

The Receptionist provides assistance to visitors and patients in a kind and courteous manner and accurately directs incoming telephone calls in an effort toward promoting departmental efficiency. The Receptionist answers routine questions and provides assistance and directions when necessary.

REQUIREMENTS:

High School Diploma or equivalent required. Minimum of 1 year of hospital or medical office experience preferred. Must be able to communicate verbally and non-verbally in a professional way. Ability to use time wisely in preparing work area to meet high-paced demand. Shows a genuine desire to work and improve the hospital as a whole. Outstanding multi-tasking abilities. Strong medical terminology. Proficiency in Microsoft Office (Outlook, Excel, Word, and Powerpoint). Must demonstrate excellent phone etiquette and exceptional customer service skills.

ESSENTIAL FUNCTIONS:

• Opens office (checks answering machine for messages, turns on computers, calls answering service, etc.) disperses messages.
• Closes office (turns over phones to answering service, delivers outgoing mail to mailbox at end of day, etc.)
• Answers telephone lines promptly.
• Greets patients and visitors upon arrival.
• Correctly enters registration and insurance information into computer.
• Secures all necessary signatures on patient’s medical records.
• Verifies the insurance for those that must be done on date of service.
• Performs various secretarial and clerical duties.
• Verifies insurance benefits.
• Enters patient information into computer.
• Collects patient payments.
• Learns all other aspects of admitting, scheduling, etc. for optimal efficiency of the Business Office.