POSITION SUMMARY:

The Cosmetic Concierge Coordinator is responsible for ensuring that all cosmetic concierge 
consultants are providing a concierge service to the practice’s cosmetic patients. This role will 
review treatment plans, coordinate financing options, and manage the patient’s appointment 
scheduling needs while monitoring their product needs as well. This role is heavily focused on 
customer service as well as increasing sales through contributing to the strategic focus and 
execution of the practice’s marketing plans for cosmetic services.

ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential 
function satisfactorily with or without a reasonable accommodation.

• Lead the cosmetic front office and set the standard for service excellence.
• Greet and perform patient check in/out by interacting with the patients and 
accommodating their scheduling needs.
• Retain patients by building strong relationships and providing compassionate, 
exceptional care.
• Educate patients on services and products.
• Coordinate appointments for multiple procedures.
• Work with team to increase cosmetic revenues by meeting daily/monthly dollar goals as 
set by the team/leader each month.
• Lead the team in knowledge of products and services.
• Respond to problems or concerns with products or services by answering incoming calls 
and emails and returning messages within 24 hours.
• Serve all patients as needed, anticipating their wants and needs.
• Coordinate and execute marketing events.
• Regular and reliable attendance.
• Perform other duties as assigned.
• Ensure adequate supply of retail and treatment product inventory

KNOWLEDGE, SKILLS, & ABILITIES: The requirements listed below are representative of the 
knowledge, skills and/or abilities required.

Education: High School Diploma or equivalent 

Experience:
• 1 year experience in a dermatology office or spa
• 2-3 years retail experience 
Certifications & Licenses: N/A
Technology Applications: Proficient in Microsoft Applications

• Provide training to all members of the team
ADDITIONAL INFORMATION:
Customer Focus: Position primarily serves external customers. 
Scope of Responsibility: Customer Experience