Description

Phoenix Management Group, LLC

Position: Sales Manager

Reports to: Community Director

Phoenix Management Group, LLC, a leading full-service Property Management Company, has a Sales Manager opening. This is an exciting opportunity for a leasing professional to join a privately held company with substantial potential for career growth.

Brief Description: The Sales Manager will implement and maintain initiatives that support property revenue and sales goals while providing exceptional customer experience. The SM is accountable for delivering world-class thinking and customer service, while identifying opportunities to increase occupancy grow relationships.

Our expectations of you in this role:

• Manages all customer interactions on the sales floor, both personally and through directing team members in alignment with company standards.
• Escalates customer feedback on sales barriers and implements solutions.
• Works with various constituents throughout the organization to develop annual (and as needed) market and demand feasibility analysis to craft the community’s revenue plans for each sales year including renewal plans and incentives, new resident incentives, unit mix configurations, rates, premiums, fees, deadlines, etc., and communicates revenue goals to their team.
• Presents performance results of current sales strategy and provides recommendations, revisions and augmentations of the strategy in effort to improve Sales and Revenue attainment results.
• Collaborates with Marketing Coordinator to assist in managing marketing budget.
• Performs weekly market surveys, manages and reports on revenue proforma and can accurately report on achievement of revenue targets including overall market rates, gain to lease, loss to lease, concessions, leasing velocity.
• Operates all aspects of customer experience and sales in line with PMG and property brand standards.
• Continually maintain and communicate current information on, general community knowledge (number of buildings, unit mix, physical amenities, location, university relationship, etc.) , market (all information contained in market survey) and can compellingly communicate their assigned community’s value proposition relative to competition in market.
• Proficiently manage content and administrative processes of the Application, Housing Agreement, Assignment process, Community Policies, utilization of Property Management Software and various Addenda.
• Sales skills and overall ability to interact with prospects and community members in a sales capacity to meet the community’s revenue targets.
• Actively seeks training opportunities, follows PMG’s policies and Fair Housing Laws, and attends all required in-person training.
• Provides immediate assistance to customers as available, requested and necessary.
• Assists in the scheduling of all customer experience, sales, and marketing associates to maximize coverage in the office and align talents with organizational needs, as property structure requires.
• Encourages and manages team members; supports day-to-day operations.
• Trains and holds all team members accountable for delivering exceptional customer experience, holds team members accountable for meeting revenue and sales goals, and consistently reinforces PMG’s expectations.
• Delivers coaching conversations around opportunities to maintain customer experience and sales strategies.
• Communicate regularly with clients and other stakeholders on performance and recommendations.
• Routinely attend and contribute to local industry associations.
• Maintain a significant understanding of industry topics, issues, or news involving markets.
• Attends and participates in training programs and events which may require air travel
• Performs other duties as assigned by Community Director.

Requirements

• 1-2 years of onsite Student Housing experience.
• 1 year of experience in leasing CRM, Entrata experience preferred.
• High School Diploma requires, Bachelor's degree strongly preferred.
• Ability to persuasively express ideas and opinions to individuals and groups.
• Excellent written, verbal, and customer service skills.
• Must be willing to work flexible hours/days/weekends when needed.
• Proven track record of achieving leasing goals and demonstrating results from previous positions.
• Proven track record in establishing and maintaining strong relationships with management team.
• Strong leadership and interpersonal skills, including the ability to work with senior executives and in teams.
• Ability to prioritize, organize, time manage, balance competing deadlines, and be a self-starter that is eager to learn with a team player mentality.

PMG offers a competitive salary with bonus incentives based on individual as well as property performance. In addition, a comprehensive benefits package is offered to all full-time employees with medical, dental, and vision coverage, paid vacation and sick leave and rental discounts at company properties.

Conquering the Law of Average

Our mission is to build a relationship of “WE” rather than “I”. We are not a company managing people. We are not one vision of living. We are a collective of individuals, including our residents, and we are constantly collaborating to do things differently and be innovative. We are a community and we all have to work together to achieve greatness.