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Order Management Specialist
$56k-72k (estimate)
Full Time 3 Weeks Ago
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Phoenix LiDAR Systems is Hiring an Order Management Specialist Near Austin, TX

Job Title: Order Management Specialist
Classification: Full Time Salary, Exempt
Salary Range:  $55,000 - $75,000 Bonus eligibility and Benefits
Reports to: Order Fulfillment Coordniator
Date: 04-01-2024
Summary:
The Order Management Specialist will be responsible for all aftersales order fulfillment. You will ensure timely and accurate communication across the organization and to customers as it relates to order delivery, and other aspects of order processing. This includes entering new sales orders, invoicing customers, scheduling training, inspecting shipments before shipping, and managing customer satisfaction. The Order management Specialist must also work with other departments as needed and direct warehouse personnel to get shipments delivered on time. Due to the varied nature of this role, the Order Management specialist must have a wide variety of skills. 
Essential Functions:
  • Support cross functional Order Fulfillment team
  • Receives, prioritizes, and processes customer orders including software licenses, licensing renewals, and parts orders directly with end users. 
  • Convert Sales Quotes to Sales Orders and assist in identifying and executing various enhancements to the order management process
  • Ensure compliance with all company and business policies and administer all open sales orders
  • Manage communications with Sales Department, Operations, and Production to ensure process is being followed
  • Prepare and update various sales orders through the appropriate ticket system, and provide updates to management weekly
  • Manage all shipments and respond to inquires about the status of orders and prepare efficient schedules for delivery of items
  • Provide an interface with accounting to manage contracting process, incoming purchase orders, as well as 3rd party purchase orders
  • Prepare and evaluate all metrics weekly
Supervisory responsibilities: N/A
Work Environment: Primarialy in an office/warehouse setting
Physical Demands: Extended periods of sitting or standing and computer use, Carrying or lifting up to 50 lbs for short periods of time
Position Type and expected schedule: Full time, On-Site, 9:00am-6:00pm, Monday - Friday 
Required Travel: None
Disclaimer:
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, Responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Requirements

Competencies:
  • Basic level proficiency in Customer Resource Management (CRM)
  • Basic level proficiency in the Order management process consisting of activities in the Booked-Cash stages of a sales cycle
  • Ability to understand interrelated processes between different apps, and software platforms
  • Intermediate proficiency in Google Workspace Applications
  • Critical Thinking and ability to analyze and solve problems
  • Analytical thinker with strong conceptual and problem-solving skills
  • Meticulous attention to detail with superb organizational skills
  • Ability to work independently, or as part of a team
Requirements:
  • Minimum of 3 years Order management/fulfillment experience or business logistics, or a combination of education and relevant work experience
  • Able to lift and carry up to 50 lbs. for short periods of time
  • Highschool Diploma or equivalent
Preferred Education and experience:
  • Five (5) or more years experience
  • Bachelors degree in applicable field 
  • Experience with Unleashed or other inventory management software
  • Experience with Zoho or other ticketing and CRM software
  • Project Management Experience
  • Experience working with a small entrepreneurial company

Benefits

What you will love:

  • Collabrating with a diverse, dynamic and close-knit team
  • Our competitive Health and Benefits package
  • 401K Match
  • Bonus Eligibility
  • Holiday and Paid Time Off (PTO) 
Affermitive action plan/Equal Employment Opportunity (AAP/EEO):
Phoenix LiDAR Systems, LLC is committed to the principles of equal employment. We are committed to complying with all Federal, State, and local laws providing equal employment opportunities, and all their employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age, race, ethnicity, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex, gender, gender identity, sexual orientation, military or veteran status, or any other status protected by Federal, State, or local laws. The Company is dedicated to the fulfillment of this policy in regard to all aspects of employment. 

Job Summary

JOB TYPE

Full Time

SALARY

$56k-72k (estimate)

POST DATE

04/04/2024

EXPIRATION DATE

06/03/2024

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The following is the career advancement route for Order Management Specialist positions, which can be used as a reference in future career path planning. As an Order Management Specialist, it can be promoted into senior positions as an Order Fulfillment Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Order Management Specialist. You can explore the career advancement for an Order Management Specialist below and select your interested title to get hiring information.

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If you are interested in becoming an Order Management Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Order Management Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Order Management Specialist job description and responsibilities

Order management specialists are responsible for all aspects of order processing.

03/04/2022: Elyria, OH

They are a valuable part of the warehouse team and are ultimately responsible for getting accurate orders shipped quickly, often relying on an order management system and online marketplace data to get the job done.

01/31/2022: Utica, NY

Monitor all vendor performance and evaluate all orders and provide all required approvals.

04/13/2022: Salt Lake City, UT

The best order management specialist controls all aspects of the order management process, from order processing to ensuring fast order fulfillment.

02/15/2022: Lima, OH

The order management specialist sometimes acts as decision makers on any customer returns or order errors.

02/02/2022: Tampa, FL

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Order Management Specialist jobs

Get familiar with project management methodologies.

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Certified Change Management Professional (CCMP).

02/10/2022: Waco, TX

Change Management Certification.

03/24/2022: El Paso, TX

Change Management Specialist Certification.

01/29/2022: Asheville, NC

Earn a high school diploma or GED.

02/04/2022: Duluth, MN

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