Description

SUMMARY

Under the supervision of the Program Director/Shift Supervisor, this position provides operational support to facilitate the delivery of optimal services to clients.  The hours for this position is 7:00 am to 4:00 pm.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and responsibilities may be assigned.

• Ensures that clients adhere to the day-to-day program schedule, tracking attendance as required.
• Monitors participation in program events and activities, if applicable.
• Conduct and document routine room/bed and facility checks, (minimally every thirty minutes) to ensure client and facility safety and security.
• Evaluate the client's property/items upon admission to ensure compliance with facility and program guidelines.
• Provides safe, timely, and supervised transportation of clients to off-site appointments or activities as needed.
• Maintain accurate documentation and/ or other reports in a timely manner, in accordance with policy and procedures.
• Participates and facilitates the occurrence of shift change.
• Attends and participates in staff meetings as needed.
•  Provides essential information to case management staff, as needed.

OVERNIGHT SHIFT CAVEAT

• Makes hourly tours of the facility, logging all pertinent activity.
• Manages after-hours incidents and emergencies, as required, notifying the appropriate staff.
• Coordinates and facilitates all scheduled nighttime activities (i.e., fire drill, evacuation, etc.)
• Completes room-to-room headcounts three(3) times each night.
• Conducts routine facility checks to ensure facility safety and security.

COMPETENCIES (KSA’s)

• Ethical Practices
• Judgment
• Rapport Building
• Emotional Intelligence
• Empathy
• Professional Boundaries
• Global and Cultural Awareness
• Critical Evaluation
• Problem Solving
• Decision Making
• Communication
• Teamwork
• Crisis Management
• Technical Capacity

Qualifications

REQUIRED EDUCATION

• High School diploma or GED/equivalent required.

REQUIRED EXPERIENCE

• Minimum one year’s experience working in social services.

• Bilingual in Spanish, preferred.

WORK ENVIRONMENT

• This job operates in an indoor office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties and responsibilities.

• Regularly required to sit, use hands to type, handle or feel objects, tools, or controls; reach with hands and arms, and talk or hear.

• Frequently required to stand, walk, stoop, kneel or crouch and lift and/or move up to 20 pounds.