Description

SUMMARY: The Trainer will develop, implement, and conduct training with all clinical services employees beginning on their orientation day to ensure their optimal functioning in their roles. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and responsibilities may be assigned.

• Under the direction of the Clinical Training Manager, assess the training and development needs of clinical services employees through surveys, interviews, focus groups, and communication with managers.
• Assist in organizing, planning, and presenting various forms of onboarding, orientation, and skills refresher trainings in all aspects of clinical roles.
• Assist in the development and presentation of unique clinical trainings to fulfill employees specific needs to maintain or improve job skills.
• Serve as a system administrator for internal employee education and training platform (Relias).
• Assist in administrating new hire orientation and ongoing mandatory in-person/remote employee trainings.
• Assist in maintaining records of training and development activities, attendance, results of tests/assessments and retraining requirements for competency.
• Assist in the assessment and review of training materials and update trainings as needed for optimal learning.
• Assist in data collection of training program’s effectiveness through surveys, assessments, and feedback.
• Performs other related duties as required.

COMPETENCIES (KSAs)

• Leadership
• Initiative
• Ethical Practices & Boundaries
• Judgment
• Cultural Competence
• Relationship Management
• Emotional Intelligence
• Global and Cultural Awareness
• Critical Evaluation
• Problem Solving
• Decision Making
• Communication
• Teamwork
• Crisis Management
• Technical Capacity

Qualifications

 REQUIRED EDUCATION

• Bachelor’s degree in Human Services, Public Administration, Social Work, Communications, Psychology, Sociology, Liberal Arts and/or another related field

REQUIRED LICENSE/CERTIFICATIONS

• N/A

REQUIRED EXPERIENCE

• One year of education, training, communications experience.
• Excellent verbal, and written communication skills; strong oral presentation skills.
• Host trainings and presentations in person or virtual platform.
• Ability to work with staff on a diverse learning level.
• Adept with a variety of multimedia training platforms and methods.
• Ability to evaluate, research evidence-based practices, training options and alternatives.
• Ability to design and implement effective training and development.
• Proficient with Microsoft Office Suite, Relias or other education and training platforms, electronic health/medical records systems, and related program software.

WORK ENVIRONMENT

• This job operates in an indoor office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

• Regularly required to sit, use hands to type, handle or feel objects, tools or controls; reach with hands and arms, and talk or hear.
• Frequently required to stand, walk, stoop, kneel or crouch and lift and/or move up to 30 pounds