JOB SUMMARY

Care Command Specialists provide the clerical support for the Care Command Center including call center job duties, facilitating requests for admission and the logistical steps for access to Phoebe Health System.

The Care Command Specialist is responsible for the inpatient, medical observation, surgical and procedural entry registration functions including creating the patient account, recording the insurance information, updating the patient account as per regulatory guidelines.

Provides the registration duties related to converting patients to active status, conversion from OP to IP, production of labels and armbands.

The Specialist is also responsible for the EVS coordination for bed cleaning process, the Central and EMS Transport coordination, Teletracking updates and functions.

The clerical support for the Care Command Center includes but is not limited to answering telephone calls, entering information into critical databases, phone calls to key stakeholders to complete actions, managing critical patient flow transactions.

Qualifications

EDUCATION REQUIREMENTS

• High School Diploma or GED (Required)
• 2 year / Associate Degree in in a related field (Preferred)

EXPERIENCE REQUIREMENTS

1 - 2 years Health related field (hospital or Physician's office) (Preferred)

• Preferred Certifications / Licensures : Certified Patient Account Representative (CPAR)

Last updated : 2024-05-04