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The Program Monitor and Referral Coordinator is an intensive position with two main areas of responsibility: (1) the provision of monitoring and support to DHS Parenting Collaborative provider agencies conducting parenting education program. This responsibility represents approximately 90% of the full time position; and (2) manage the referral service to ensure that all requests for parenting education services are addressed and accurately documented (both communication and outcomes).

Program Monitor Responsibilities:

• Establish relationships with agencies in order to provide guidance and support
• Schedule, conduct, and document site visits to assess program capacity, services, quality and compliance
• Maintain active working files for each agency which contains all reports and documentation, and provide copies of all documentation for master files
• Assist agencies in complying with evaluation procedures as required by DHS
• Monitor and document agencies’ performance, including successes and problems in meeting goals and complying with program standards and requirements
• Assist agencies that are experiencing problems in developing plans to address problems and conduct regular follow-up to ensure plan is adhered to
• Review data intake, monthly class cycle and invoicing data submissions to assess program compliance and activity
• Work with Fiscal Compliance Analyst, and assist in following-up with agencies to assure they are invoicing appropriately
• Work with programs to ensure that agencies are able to receive DHS referrals
• Research and distribute information to agencies regarding best practices, innovative service models, and other information regarding the provision of parenting services
• Participate in monthly team meetings and general meetings of Collaborative agencies
• Provide monthly written and oral reports to supervisor on each agency
• Assist in database support and problem-solving
• Identify concerns/issues both specific to individual agencies and common to all grantees, discuss concerns with supervisor, and assist in development of plans to address concerns
• Assist in continuation application and/or proposal review
• Assist in addressing specific questions and concerns from DHS

Referral Coordinator Responsibilities:

• Accept referrals from DHS, provider agencies and other sources of parents in need of parenting education programs
• Complete standard assessment of parenting education needs, family demographics, referral source and other pertinent information
• Make referrals to DHS Parenting Collaborative groups which best meet parents’ needs
• Follow-up and confirm all referrals to assure that intended services are received
• Document all referrals and confirmations in the DHS Parenting Collaborative Referral Services Access database
• Provide referral data for reports to DHS
• Work to ensure that providers are reporting back on the status of all referrals made, with the goal of minimizing the number of pending referral records
• Ensure that providers are submitting up to date class cycle information to support the referral process and communicate with the Project Director when this is not the case
• Make presentations about the DHS Parenting Collaborative to DHS, social service agencies, and other community organizations

Skills:

• Extensive experience working with community-based organizations serving parents and families. Familiarity with policies and practices related to the delivery of parenting services
• Proficient in Microsoft Excel, Word, and Access
• Excellent written and oral communication skills
• Strong organizational and analytical skills
• Ability to assess organizational capacity and service delivery
• Excellent administrative and organizational skills and attention to detail
• Ability to prioritize multiple assignments
• Ability to work both independently and as part of a team

Education and Experience:

• Master’s degree required - preferably in social work or public policy and administration or related field
• 10 or more years of experience in parenting education or other parenting support program or agency

Salary:

• Commensurate with education and experience
• Grade 18