About us

Phase II Diesel, Inc. is a small business in Truck and Trailer Repair in Newburgh, NY. We are a Certified Cummins Warranty Service Facility.

Our work environment includes:

• Ever evolving atmoshere
• Relaxed atmosphere
• Lively atmosphere

Overview:

We are seeking a highly organized and customer-oriented individual to join our team as a Service Writer. As a Service Writer, you will play a crucial role in ensuring the smooth operation of our service department invoicing, Cummins warranty submission and third party customer billing providing exceptional customer service.

Responsibilities:

- Greet customers and assist them with their service needs

- Write accurate and detailed service orders, including vehicle information, requested services, and customer concerns

- Communicate with service technicians to ensure timely completion of repairs and maintenance

- Provide estimates for services and obtain customer approval

- Coordinate with parts department to ensure availability of necessary parts

- Maintain accurate records of all service transactions

- Follow up with customers to ensure satisfaction and address any concerns

- Provide exceptional customer service at all times

Requirements:

- Previous experience in a similar role as a Service Writer or Service Advisor is preferred

- Strong knowledge of vehicle maintenance and repair processes

- Familiarity with air brake systems, tire service, and mechanical knowledge is a plus

- Excellent communication and interpersonal skills

- Ability to multitask and prioritize work effectively

- Proficient computer skills for writing service orders and maintaining records

- Strong attention to detail and accuracy

Note: This is a paid position. Internship positions must also be compensated.

If you are passionate about the automotive industry, have excellent customer service skills, and enjoy working in a fast-paced environment, we encourage you to apply for the position of Service Writer.

Job Type: Full-time

Pay: $54,755.00 - $59,514.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Day range:

• No weekends

Shift:

• 8 hour shift

Ability to Relocate:

• Newburgh, NY 12550: Relocate before starting work (Required)

Work Location: In person