Overview

The Head Golf Professional is responsible for the daily management and operations of golf department. The Head Golf Professional is responsible for promoting the game of golf through leadership and an operational structure that provides a first class environment for our guests.

Experience Required

• High School Diploma or GED preferred
• Must have at least three (3) years of head golf professional experience or an Assistant that has been working under a head golf professional for a minimum three (3) years

Essential Responsibilities

Club Management

• Manages all Golf Shop, Outside Guest Services, Driving Range, and Cart Maintenance staff
• Oversees daily golf operations to provide excellent service to our customers while maximizing operational efficiency
• Plans and administers programs to promote our Tournament, Club Play and Group play. Works with the F&B Management team to create packages for tournaments and banquets
• Provide a personable and professional golf environment that is highly focused on providing superior customer service at all times
• Responsible for all golf operations at the Club; carts, bag drop, bag room, range, and golf shop
• Oversee the daily operations of the golf department including supervising a team of 15-25 staff
• Work with assistant professionals to develop golf programs and services that foster a passion for golf, good sportsmanship, and commitment to our Club.

Golf Shop Operations

• Acts as Administrator for the Golf Shop POS System
• Ensure to provide the appropriate training to the staff
• Cover shift at Pro Shop as needed
• Coordinates activities of the Golf Shop personnel to assist in merchandise sales, tagging, and stocking
• Works with Assistant Golf Professionals to ensure the tee sheet is managed properly
• Handle and resolve customer complaints or issues when arises

Marketing

• Recommends and establishes ways to improve golf operations to improve profitability and efficiency of the Golf Operations Division
• Work closely with the Golf Course Superintendent, HR & Accounting office, Event Planners, Sales and Marketing

Merchandising

• Responsible for the scheduling and processing of the monthly physical inventory.

Managerial

• Conducts the employment interviews for hiring and make a decision to hire
• Recommends disciplinary action to be taken regarding personnel under golf operations to the Human Resources Manager
• Conducts all probationary, annual and performance evaluations. Recommends wage increases for all golf operations personnel to the upper management
• Implement and represent Club mission and values within the department.
• Responsible for staffing and personnel supervision and / or oversight of assistant golf professionals, golf shop staff, bag room & cart attendants, and interns
• Annually review personnel on their performance, train and coach team, conduct staff meetings, and mentor them for their professional growth in the golf industry
• Develop, implement and monitor the annual golf budget to achieve revenue and cost goals.
• Ensure that accounting functions and golf control practices are in place and operating to meet Club standards
• Manage the golf retail shop, train associates, merchandise and present the shop to Club standards and maximize profitability through proactive retail systems
• Represent the Club in PGA sponsored golf functions, with the approval of the General Manager as time permits, with the goal of maintaining PGA certification

Benefits

Full benefits available

Last updated : 2024-04-28