Requisition ID # 154863 

Job Category: Information Technology 

Job Level: Individual Contributor

Business Unit: Information Technology

Work Type: Hybrid

Job Location: San Ramon

Department Overview

Information Systems Technology Services is a unified organization comprised of various departments which collaborate effectively in order to deliver high quality technology solutions.

Position Summary

Ensures the availability, integrity, and reliability of assigned systems. Provides technical support of an IT infrastructure or operations product line, enterprise platform and/or technology service. Provides operational support to monitor, analyze, diagnose and resolve problems. Provides consulting and advisory tasks to engineering, planning, and clients. Tests new technologies in a lab environment. Participates in design reviews on new deployments. Partners with product specialists and technical architects to make recommendations for new or retired technology products & systems.

This position is hybrid, working from your remote office and San Ramon, CA based on business needs.

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. This job is also eligible to participate in PG&E’s discretionary incentive compensation programs. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.

A reasonable salary range is:

Bay Area Minimum: $95,000.00
Bay Area Maximum: $143,000.00 

Job Responsibilities

• Provides 3rd tier support in analyzing, diagnosing and resolving problems.
• Collaborates with team or peers to work on issues, projects or activities.
• Provides technical support and administration of critical infrastructure network components (e.g., firewalls, proxy servers, routers, etc.).
• Assists others using established processes, practices and procedures as directed.
• Collaborates with others to identify, analyze and improve existing business processes within a department to meet new goals and objectives.
• Assists in the update and modification of work procedures and standards.
• Ensures system health and availability of the systems.
• Performs the operation, management, and maintenance of network and telecommunication systems, linked systems and peripherals in order to enhance network operations.
• Performs testing and evaluations of new technologies in a lab environment.

Qualifications

Minimum:

• Associates Degree in Computer Science or job-related discipline or equivalent experience
• Experience in IT-Information Technology operations, 2 years
• ^Works in 24 hours per day-7 days per week environment
• Ability to travel using personal vehicle

Desired:

• Bachelors Degree in Computer Science or job-related discipline or equivalent experience
• Experience in telecommunications, job-related, 3 years
• IT-Information Technology Product certification, for example CCIE, CCAr, MCSE, MCSM, RHCA, RHCE