4 Call center representative Jobs in Fort Mitchell, KY
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Petwow is Hiring a Call center representative Near Fort Mitchell, KY
Make an impact by joining our team and caring for the pets and people who love them!
Over 30,000 pet owners in the Northern Kentucky Greater Cincinnati area trust their pet’s healthcare to PetWOW.
Who We Are :
PetWOW is a family-owned company started in 1971 : we have two locations in Northern Kentucky and operate a fleet of mobile vehicles that perform house calls in the Greater Cincinnati area.
We are passionate about our mission of strengthening people and pets by making pet care easy!
We care about our team and their well-being, offering growth opportunities, flexible and fair scheduling rotations, team unity events, and frequent recognition and rewards based on performance.
What We're Looking For :
We are seeking a customer-centric and efficient Call Center Representative to join our veterinary team. As a Call Center Representative, you will be the first point of contact for our clients, providing assistance and support in scheduling appointments, answering questions, and resolving issues.
Your exceptional communication and customer service skills will ensure our clients receive the highest standard of care and service.
Responsibilities
- Schedule appointments for clients and maintain accurate records in our database.
- Provide guidance and support to clients concerning their pets' health concerns.
- Serve as a liaison between clients and veterinarians, relaying messages and ensuring timely communication.
- Handle client inquiries and complaints with empathy and professionalism.
- Collaborate with the veterinary team to facilitate the smooth flow of appointments and procedures.
- Provide knowledge to clients to ensure the compliance of needed medical, grooming, and preventative needs.
Requirements
- Previous experience in a call center, customer service role, or sales preferred.
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficient in using computer systems and databases.
- Ability to remain calm and composed under pressure.
- Knowledge of veterinary practices, medical terminology, and / or sales is a plus.
Benefits
Compensation and Benefits
- $1500.00 onboarding signing bonus paid in three installments :
- $500.00 on 1st paycheck / $500.00 upon completion of training / $500.00 6 months post-training
- $16.00 - $17.00 per hour
Free In-House Veterinary Services
At cost third-party veterinary services and products
Paid Vacation and Holidays
Health Insurance
Dental Insurance and Vision Insurance
Short-Term and Long-Term Disability
Retirement
Uniform and Shoe Benefits
PWCSR
Last updated : 2024-06-07
Job Summary
Full Time
$42k-53k (estimate)
05/03/2024
06/12/2024
petwow.com
Highland Heights, KY
<25
Related Companies
The job skills required for Call center representative include Customer Service, Call Center, Scheduling, etc. Having related job skills and expertise will give you an advantage when applying to be a Call center representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call center representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call center representative positions, which can be used as a reference in future career path planning. As a Call center representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call center representative. You can explore the career advancement for a Call center representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
01/09/2022: High Point, NC
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
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Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.
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