Veterinary Department Coordinators to work varying schedules 4-5 days per week

24-hour emergency and specialty referral practice in Gaithersburg, MD

Open Positions:

• Surgery Department Coordinator
• Neurology Department Coordinator
• Neurology Department Coordinator
• Sports Medicine/Rehabilitation Department Coordinator

Duties Include: Client service, answering telephones, making appointments, maintaining electronic medical records, pharmacy and retail sales, maintenance/housekeeping, financial responsibilities such as collecting deposits/payments and balancing cash drawer, assisting assigned specialty departments.

As a Department Coordinator, you will be part of a team that handles incoming phone calls to the hospital. Additionally, you will serve as a liaison for your assigned specialty department(s), overseeing administrative tasks such as schedule management, record requests, and document scanning/uploading.

Education and Experience:

• Prior experience in a veterinary hospital is mandatory.
• Minimum of 2 years of experience in fast-paced customer service, preferably in the veterinary/medical field.
• Proficiency in working with high-volume multi-line phone systems.
• High school diploma or equivalent.

Ideal Candidate's Knowledge, Skills, and Abilities:

• Excellent communication and client service skills with proper phone etiquette.
• Strong team-oriented work approach.
• Accurate handling of financial transactions.
• Organized, and people-oriented.
• Demonstrates sound decision-making and multitasking abilities in high-stress environments.
• Comfortable working with animals.
• Experience with Idexx Cornerstone software is a plus!

Preference will be given to candidates with client service experience in specialty medicine, though we are willing to train the right person if they are highly motivated.

Shift Availability:

• Day Shift
• 8- and 10-hour shifts
• Overtime