PET PRO LEAD

COMPANY INTRODUCTION

PetSuites has been the leader of the pack in pet resorts offering exceptional services for both dogs and cats, ranging from boarding and daycare to grooming and training for 20 years.

Our trusted team of professionals delivers memorable experiences with personalized service to meet the unique needs of each pet and Pet Parent in fun, convenient, and modern spaces.

OVERVIEW

We believe in the mission of Pet Lovers Delighting Pet Lovers and we demonstrate this through being Playful, Passionate, Personal and Professional.

A successful candidate for this position will be someone who not only embraces this culture, but is a team player, self-motivated, takes direction well, has excellent communication skills, and great attention to detail.

This is a service-related industry and you should not only be skilled at customer service, but passionate about helping people.

As a Pet Host, you are the first impression for our site. The principal duties are to handle check-in for arrival clients, handle check-out for departing clients, make follow-up reservations for existing clients, sell activity packages and daycare on reservations made, greet all guests, clients, and vendors, and handle any general inquiries about the business.

GUIDING PRINCIPLES

1. We love pets and want to take the best possible care of them.

2. We appreciate our pet owners. We always want them to be treated with respect and greeted with a friendly voice.

3. We do not get a second chance to make a great first impression. We want all of our first impressions to be great ones.

4. We are all a part of the PETSuites team. We are only as strong as our weakest link. We succeed together.

The role of PET PRO LEAD involves managerial support as well as customer service and Pet Pro support. The PET PRO LEAD will assume responsibility for the care and welfare of the guests in our facility when directed by the General and Resort Managers.

The PET PRO LEAD will also assume responsibility for staff when directed by the General and Resort Managers. The PET PRO LEAD must by example by demonstrating dependability, initiative, and excellent decision-making skills.

Organization, attention to detail and follow up skills is critical. The PET PRO LEAD must be able to take direction well and communicate to Resort Manager as well as all other employees in a positive, effective manner.

It is essential that the PET PRO LEAD understands and employs the PETSuites philosophy of customer and guest care in all actions.

PET RESPONSIBILITIES

In capacity of Pet Pro or Pet Pro support role :

Ensure that each guest is treated with respect and dignity

Ensure that all guest are receiving appropriate amounts of food and water

Maintain a sanitary and healthy environment by following PETSuites standards of cleaning and disinfecting rooms

Monitor guests' health by daily charting of eating and elimination habits

Monitor guests' reaction to playtimes and general demeanor by charting playtime interactions

Follow all PETSuites standards of safety with regards to handling guests, particularly aggressive guests and escape artists

Pay specific attention to kennel tags, (Meds Person to Feed, Aggressive, Separate for Feeding, etc.)

Immediately alert front staff and resort manager when a guest is ill or exhibiting odd behavior - follow-up by filling out illness form and turning it in to the front staff

Launder guests' sheepskin, towels, etc., as necessary

Transport pet to the vet as needed

A Day in the Life : As a Pet Pro, you are part of a larger team who is focused on the daily pet care of our guests. You’ll report to work over a variety of shifts to handle everything from walking dogs, giving them a potty break, feeding and administering medicines, cleaning their rooms, playing with dogs cats and even loving them as if they were your own.

One day you could help our overnight guests feel like this is their palace away from home and the next day you might run the daycare play group and make sure everyone is getting along.

You might snuggle a shy pup who needs some extra special attention while also helping a regular get right back into the swing of things.

You’ll not only communicate with the dog(s), but also have a lot of interaction with mom and dad. You’ll document what you are seeing and be ready to share with your manager and the pet parent.

And let’s not forget you’re probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses!

REQUIREMENTS OF A LEAD

Successful candidates will have at least 1 year of supervisor or equivalent experience that includes the oversight and motivation of staff members, quality assurance, and an upbeat positive personality.

Animal experience is required. We are busiest on the weekends and holiday time frames so you must be available for much of these.

We offer competitive salary based on experience, employee incentives, health and dental insurance and a fun, fast paced work environment.

If you have a love of animals and are a dedicated, high energy employee with management or supervisor experience, we may have the perfect job for you.

Check out our website for more information about our resort.

Requirements

Must be able to handle dogs of all sizes and cats

Must enjoy working with both people and pets

Must have the stamina to walk energetic dogs as well as ensure our pet resort looks inviting and clean

Must have a flexible work schedule where you can work during the week, as well as, many weekends and holiday time frames

Must be able to follow directions and comply with processes and procedures

Must have a keen sense of observation when observing the pets

Must be able to perform physically demanding tasks; lift up to 50 lbs, stand for long periods

Knowledge of different breeds and body languages of dogs a plus

Knowledge of dogs in a group setting preferred but no required

A Lead must maintain the minimum level of hours per week and have open schedule availability in order to keep Lead status and pay.

Any unapproved change in the above may result in a change to non-lead status and reduction to non-lead pay.

This statement sets forth the basic tasks and duties of the job, but is not intended to provide a detailed description of all functions that may be required to perform the job satisfactorily.

Last updated : 2024-05-14