Peterbilt of Council Bluffs is accepting applications for a Overnight Shop Foreman. The shift is 11:00AM to 7:00AM.

Description and Purpose:

The Shop Foreman carries out supervisory responsibilities in accordance with the Company’s policies and procedures. Directs and coordinates activities concerning the diagnosis and repair of heavy-duty trucks.

Personal Requirements:

• The ability to read and understand information and ideas presented in writing
• The ability to listen to and understand information and ideas presented through spoken words and sentences
• Able communicate information and ideas in writing and verbally so others will understand
• Give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Resolve complaints and problems as they arise from customers and employees
• Develop and motivate a team of up to 30 employees
• Perform basic math as well as calculate figures and amounts such as discounts, interest, commissions,percentages, and statistics
• Must interact well with managers, customers, and the general public
• Interpret financial statements and apply that analysis to the operation of the Department
• CDL preferred.

Physical Demands and Environment:

The physical demands and environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.

• Daily operation of a computer and other office machines
• Daily work in all kinds of weather out of doors as needed
• Daily employee will lift up to 50 pounds
• Noise level is usually moderate
• Exposed daily to moving mechanical parts
• Daily will sit, stand, walk, stoop, crawl, kneel, climb, balance, reach, handle, finger, feel, talk, hear, and see

Education/Training or Experience:

• High School graduate or GED required
• Diploma from Technical College or equivalent experience required
• Intermediate to advanced computer skills required
• 2 years’ experience in heavy-duty truck repair

Major Duties and Responsibilities:

• Document the customer’s service requests.
• Advise customers about necessary service for routine maintenance.
• Identify the mechanical problem by questioning the customer and doing a visual inspection or road test.
• Identify if the repair is warrantable and save parts when applicable.
• Look up Federal Recalls and Safety Checks.
• Open the repair order showing time, cost, and labor estimates for service and contact customer for approval to do the repairs.
• Contact customers about additional problems found and recommend corrective procedure.
• Get written authorization from the customer to perform the requested repairs.
• Write a brief but clear description of the problem on the repair order to help the mechanic locate the problem.
• Schedule service work to be done and assign to the mechanic.
• Monitor repair progress to insure repairs are performed in a timely manner.
• Review and close repair orders.
• Explain the work performed to the customer and the cost.
• Deal with customer complaints.

Management Duties:

• Coordinate the activities of mechanics in the diagnosis and repair of medium and heavy duty trucks.
• Train mechanics in mechanical skills needed
• Recommend equipment, materials, supplies and parts required to repair medium and heavy-duty trucks
• Monitor warranty procedures followed by technicians
• Coordinate repair and maintenance of service equipment
• Review performance of mechanics and submit report to the Service Manager
• Assist the Service Manager in hiring and firing employees.
• Assist the Service Manager and Service Advisor in answering the phone.

EEO/AA employer

Pre-employment background check, physical, drug screen, and alcohol test required.

Job Type: Full-time

Pay: $52,588.00 - $77,205.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Day range:

• Monday to Friday

Shift:

• 8 hour shift

License/Certification:

• Driver's License (Preferred)

Work Location: In person