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Guest Experience Specialist (Sales Associate)
Petco
Petco Los Angeles, CA
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$61k-79k (estimate)
Part Time | Retail 1 Month Ago
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Petco is Hiring a Guest Experience Specialist (Sales Associate) Near Los Angeles, CA

Create a healthier, brighter future for pets, pet parents and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet.

  • We love all pets like our own
  • We’re the future of the pet industry
  • We’re here to improve lives
  • We drive outstanding results together
  • We’re welcome as we are

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong, working together across 1,500 pet care centers, 250 Vetco Total Care hospitals, hundreds of preventive care clinics, eight distribution centers and two support centers.

Position Responsibilities

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

  • Provide a great experience by engaging with guests utilizing your acquired skills and training.
  • Assist guests in the proper selection of merchandise in accordance with their identified needs.
  • Demonstrate a high level of interest in the welfare, health, and proper handling of all animals.
  • Process transactions in a way that creates a great experience for each guest.
  • Generate future business through a deep understand of the guests and their pet/s.
  • Perform related duties in support of the Pet Care Center attaining its assigned sales goals.
  • Ensure merchandise is stocked, priced, and displayed to create a great presentation for our guests.
  • Completes and applies training programs to maintain a high level of expertise of their role.
  • Adhere to established operational guidelines, policies, and procedures.
  • Promote a positive culture of teamwork, inclusion, and collaboration.
  • Complete other duties and special projects as assigned.
  • Evaluate guest inquiries and as needed refers to the Leader on Duty.

Other Essential Duties

  • UTILIZE SELLING BEHAVIORS. You’re the key to providing an amazing guest experience within our Pet Care Locations. Utilizing the behaviors within our Sales Model is critical to being able to identify and solve for their needs both today and in the future. 
  • CONTRIBUTE TO A SAFE ENVIRONMENT. You’ll be empowered through our training programs to maintain our safety protocols. Bottom line, the safety of partners, guests and pets is our #1 priority.
  • BE A PART OF A COLLABORATIVE CULTURE. Being a great teammate is key to creating a culture that is centered around solving for the health and wellness needs of pets.
  • ENGAGE IN YOUR CAREER:  As you develop your skills and knowledge, you will have the opportunity to participate in developmental programs to support your continued growth throughout your career.

Basic Qualifications

Be able to work successfully within a team. In addition to having a professional appearance and demeanor, applicants must also demonstrate a keen and genuine interest in animals and their care. Good interpersonal and verbal communication skills are necessary due to the nature of interaction with the public and other partners and leaders within the store.

Preferred Qualifications

Prior experience within sales, retail, or related field. Possess a high level of knowledge of pet nutrition and an aptitude for sales techniques.

Supervisory Responsibility

  • None

Work Environment

The majority of job duties are conducted indoors, although merchandise receiving, merchandise carry-outs, or stock balancing will require leaving the store briefly. This position requires bending, kneeling, moving merchandise and standing for long periods of time. Must be able to lift 50 lbs and pull 2000 lbs utilizing material handling equipment. Improper use of safety equipment and/or not following proper lifting techniques may pose of risk of injury to customers, pets, and Pet Care Center personnel. Follow all safety precautions and procedures. Must be available for shifts on evenings, weekends and some overnights and holidays.

Equal Opportunity Employer

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.

$17.00 - $23.50

Hourly or Salary Range will be reflected above. Exact rate of pay will be based on position, location, and experience level. For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO -see https://careers.petco.com/us/en/key-benefits

To translate this webpage to Spanish or other languages on your internet browser click the translate button to the right of your browser address bar. Additional instruction can be found here: https://support.google.com/chrome/answer/173424?hl=en-GB&co=GENIE.Platform=Desktop

Para traducir esta página web al español u otros idiomas en su navegador de Internet, haga clic en el botón de traducción a la derecha de la barra de direcciones de su navegador. Puede encontrar instrucciones adicionales aquí:

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Job Summary

JOB TYPE

Part Time

INDUSTRY

Retail

SALARY

$61k-79k (estimate)

POST DATE

03/19/2024

EXPIRATION DATE

04/08/2024

WEBSITE

stores.petco.com

HEADQUARTERS

SEBRING, FL

SIZE

25 - 50

FOUNDED

1955

CEO

DEANA ANDERSON

REVENUE

$5M - $10M

INDUSTRY

Retail

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The job skills required for Guest Experience Specialist (Sales Associate) include Initiative, Leadership, Written Communication, Teamwork, Product Knowledge, Housekeeping, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Experience Specialist (Sales Associate). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Experience Specialist (Sales Associate). Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Guest Experience Specialist (Sales Associate) positions, which can be used as a reference in future career path planning. As a Guest Experience Specialist (Sales Associate), it can be promoted into senior positions as a Client Service Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Experience Specialist (Sales Associate). You can explore the career advancement for a Guest Experience Specialist (Sales Associate) below and select your interested title to get hiring information.

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If you are interested in becoming a Guest Experience Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Experience Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Guest Experience Specialist job description and responsibilities

A successful guest specialist must be able to properly greet guests and make them feel at home.

03/11/2022: Springfield, OR

Customer Service specialists should be able to see things from the customer’s viewpoint and provide feedback to the customer(s) as at when due.

12/28/2021: Vineland, NJ

Guest Experience Specialists lead their team members to accomplish day-to-day and big picture goals.

02/15/2022: Helena, MT

Guest specialists assume responsibility over safety of their guests and supervise other staff members when necessary.

01/30/2022: Eugene, OR

They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.

02/26/2022: Longview, TX

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Guest Experience Specialist jobs

Compensation depends on work experience, job location, bonus, benefits and other factors.

01/15/2022: Pocatello, ID

Customer experience analysts may create and track metrics to quantify the customer experience.

03/17/2022: Fort Worth, TX

They are like puzzle pieces.

12/20/2021: Macon, GA

Customer experience specialists at B2C companies should have great writing and communication skills, with the ability to think creatively on a larger scope.

01/19/2022: Helena, MT

Customer experience specialists at these companies should be data-driven and focused on building relationships.

03/10/2022: Richmond, VA

Step 3: View the best colleges and universities for Guest Experience Specialist.

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