As a Store Team Leader at Pet Supplies Plus, you’re pawsitively passionate about people and their pets. Providing exceptional, neighborly service at every opportunity during your work day, you will:

• lead your store team by example – including, but definitely not limited to, being the first one on the floor to play with a neighbor’s new puppy
• recognize the director of your local cat shelter at the register and volunteer to host the next adoption event
• analyze your store sales results and develop plans to maximize sales, neighbor engagement and productivity. And then inspire your team to help you attain those goals
• create a fun, positive environment for your team and your neighbors; and a reputation for neighborly, knowledgeable, trustworthy and petcentric service in your neighborhood

…all while engaging with PSP neighbors and smiling in the face of puppy breath. Are you a leader to beat all leaders? No, you are more than that. You are PAWsome!

Store Team Leader key responsibilities include:

• Adhering to operational policies and procedures (animal care, safety, cleanliness and security) that ensure exceptional service is provided to our neighbors.
• Achieving strong store audit and neighbor engagement scores which promote our brand.
• Using broad business knowledge to affect store results, including sales (including grooming and services, where applicable), loyalty program membership, and neighbor engagement, while operating within budget.
• Ensuring weekly work schedules are created to maximize productivity and engagement.
• Promoting team member engagement and morale by understanding individual motivation and needs, recognizing and rewarding successful performance, and helping them achieve career goals.
• Maintaining a fully staffed team and leading recruiting and onboarding for all levels in the store.
• Cultivating a learning culture by providing exceptional onboarding and development opportunities, along with coaching and feedback to team members.
• Connecting with community organizations to partner on events and marketing opportunities.

PAWsome Store Team Leader candidates will have:

• 2 years’ experience leading retail teams.
• Bachelor’s degree or equivalent work experience.
• Microsoft Office knowledge is a must, as well as good communication skills.
• Ability to operate all equipment, including a forklift, to run the store is important, as well as being able to climb ladders, bend, kneel, and lift up to 50 pounds (that cat litter can be heavy!).
• Ability to work flexible schedules, have reliable transportation, must pass a drug screening and be 18 years of age or older.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Experience:

• Retail management: 2 years (Preferred)

Work Location: In person