About us

We are a localy owned business in Chapel Hill with a fun, rewarding, customer-centric focus. Our goal is to deliver high-quality guest experiences for our pet neighbors that are pawsitively awesome! Come join us to open this new store in the neighborhood.

Our work environment includes:

• Relaxed atmosphere
• Flexible working hours
• Company perks
• Growth opportunities
• Casual work attire

Store Team Leader - New Store opening

Does your cat wear sunglasses? Does your dog have more sweaters than you? We call that “petcentricity”. If you’re the leader of the pack and enjoy providing products and services that enrich pets’ lives, then come work in our neighborhood at our store set to open in October.

As Store Team Leader at Pet Supplies Plus, you’re pawsitively passionate about people and their pets.

Providing exceptional, neighborly service at every opportunity during your workday, you will

• Lead your new store team by example – including, but definitely not limited to, being the first one on the floor to play with a neighbor’s new puppy.
• Recognize the director of your local cat shelter at the register and volunteer to host the next adoption event.
• Analyze your store sales results and develop plans to maximize sales, neighbor engagement and productivity. And then inspire your team to help you attain those goals.
• Create a fun, positive environment for your team and your neighbors; and a reputation for neighborly, knowledgeable, trustworthy and petcentric service in your neighborhood.

…all while engaging with PSP neighbors and smiling in the face of puppy breath. Are you a leader to beat all leaders? No, you are more than that. You are PAWsome!

New Store Team Leader’s key responsibilities include:

• Adhering to operational policies and procedures (animal care, safety, cleanliness, and security) that ensure exceptional service is provided to our neighbors.
• Achieving strong store audit and neighbor engagement scores which promote our brand.
• Using broad business knowledge to affect store results, including sales (including grooming and services, where applicable), loyalty program membership, and neighbor engagement, while operating within budget.
• Ensuring weekly work schedules are created to maximize productivity and engagement.
• Build a team of service minded individuals looking to deliver great customer service experiences.
• Promoting team member engagement and morale by understanding individual motivation and needs, recognizing and rewarding successful performance, and helping them achieve career goals.
• Maintaining a fully staffed team and leading recruiting and onboarding for all levels in the store.
• Cultivating a learning culture by providing exceptional onboarding and development opportunities, along with coaching and feedback to team members.
• Connecting with community organizations to partner on events and marketing opportunities.

PAWsome Store Team Leaders will have:

• 3 years’ experience leading retail or hospitality teams and/or customer service management experience.
• 4-year college degree or equivalent work experience.
• Microsoft Office knowledge is a must, as well as good communication skills.
• Strong organizational, interpersonal, and problem solving skills.
• Strong leadership skills and the ability to coach and mentor team members with professional maturity.
• Willing to be part of a new store opening, learn and have fun
• Ability to operate all equipment – including a forklift – to run the store is important, as well as being able to climb ladders, bend, kneel, and lift up to 50 pounds (that cat litter can be heavy!)
• Candidates must be able to work a full time flexible schedule, have reliable transportation, must pass a drug and background screening, and be 18 years of age or older.

Let us give you the opportunity to grow as an individual, to build lasting relationships and make a PAWsitiviley Awesome impact on our community.

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Chapel Hill, NC 27514: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• retail/customer service mgmt experience (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person