Key Holder Job Description

Do 4-pawed friends make you smile? Do you enjoy cool pet products that make tails wag? So do we! If you’re a paws-on leader of the pack who believes any dog can learn new tricks, then come work in our neighborhood! Being bilingual is a plus!

As Shift Leader you’re pawsitively passionate about people and their pets. Providing exceptional, neighborly service at every opportunity during your work day, you

• assist a neighbor in choosing the perfect toy for a lab who loves to fetch
• stop to greet weekly regular Bruno the Chihuahua when he comes in with his human mom
• show a fourth grader how to test the water in his fish tank
• set an example for the other team members in delivering fantastic neighborly service
• assist the store’s team leaders by reinforcing the daily operational procedures and performance expectations
• all while engaging with our neighbors and smiling in the face of puppy breath. Are you awesome? No, you are more than that. You are PAWsome!

Key Holder - key responsibilities include:

• Partnering with store team leaders to learn and reinforce the standards and daily management routines that make your store the favorite pet store in the neighborhood
• Providing leadership coverage and covers management functions when team leaders are offsite
• Adhering to operational policies and procedures (cleanliness, animal care, safety and security) that ensure exceptional service is provided to our neighbors
• Learning and performing back office procedures – like making signs, updating price changes, and imputing cashier records – to comply with standards and expectations
• Perform quick counts/cycle counts to ensure physical and system counts match
• Involvement in store recruiting, onboarding and team member development
• Communicating opportunities to improve community engagement or store performance to the team leaders
• Act as store team members when they’re not acting as the manager-on-duty or learning operational tasks

PAWsome Key Holders will have:

• 2 years of retail experience
• Proficiency in Microsoft Office
• Strong sales and customer service skills are a must.
• Ability to operate all equipment – including a pallet jack – to run the store is important, as well as being able to climb ladders, bend, kneel, and lift up to 50 pounds (that dog food can be heavy!).
• Candidates must be able to work flexible schedules, have reliable transportation and must pass the background and validated selection test, and be 18 years or older.

Job Types: Full-time, Part-time

Pay: $11.00 - $13.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Experience level:

• 1 year

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Application Question(s):

• If you could have any animal in the world, what would it be and why?
• Tell us why you would be the best fit for this position?
• Tell us about your customer service personality?

Experience:

• Key Holder: 1 year (Preferred)

Ability to Relocate:

• Doylestown, PA 18901: Relocate before starting work (Required)

Work Location: In person