Monday thru Friday

The Front Desk Receptionist will be responsible for:
Creating a positive customer experience by providing a superior level of customer service to MY DOG customers
Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. New customer sign-up with our procedures. Facilitate needed updates to customer’s accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Requirements: Customer service background preferred. Basic computer skills (Excel, WhatsApp, Google Chrome, Outlook).
Bilingual preferred.
A passion for dogs. Upbeat and positive attitude! Punctuality and reliability is a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. Must be 18 years of age or older.
Physical Demands Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to handle dogs with TLC.
Must be able to recognize dogs breeds.
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Administrative Duties:

• Scheduling
• Sorting and sending mail
• Answering and routing phone calls
• Greeting visitors

Financial Duties:

• Processing payments
• Payroll

Setting:

• Other

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

Ergonomic Workspace:

• Yes

Hours per week:

• 30 hours

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• A good job for someone just entering the workforce or returning to the workforce with limited experience and education
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma

Work Remotely

• No

This Job Is Ideal for Someone Who Is:

• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• High stress tolerance -- thrives in a high-pressure environment

Job Type: Part-time

Pay: $16.00 per hour

Expected hours: 20 – 35 per week

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 1 year (Required)
• Customer Service: 1 year (Required)

Language:

• Spanish (Preferred)

Work Location: In person