Department: Sales

Supervisor: Divisional Sales Manager

Job Summary

Responsible for the coordination, execution, control and completion of projects post-sale, while remaining aligned with strategy, commitments and goals of the organization.

Job Responsibilities

• Support the management of project from signed contract through sign/lighting installation completion
• Demonstrate organization and time management by meeting and exceeding goal times with the project timeline
• Deliver daily reports on project progress to the Project Manager and Sales Representative
• Ensure quality assurance throughout the project timeline from order to manufacturing to installation
• Problem solve and assist in finding resolution to customer’s concerns
• Know and follow program specifications and corporate rules
• Review and ensure product is ordered correctly to meet customer expectations
• Document the project status, communicating regularly to the Project Manager and Sales Representative
• Coordinate everything from quoting, ordering and engineering to freight and installation through strong relationships with supporting departments and internal customers
• Demonstrate strong communication skills whether it’s internally or externally, being able to obtain quotes, collect payment, incorporate budget and time changes into the project timeline
• Handle all last-minute touches to the project to ensure customer expectation levels are met and exceeded
• Other duties as assigned

Education & Experience

• High School Degree or Equivalent required
• Proven track record in project management preferred
• Proficiency with CRM and/or project management systems preferred

Knowledge, Skills and Abilities

• Strong people skills: approachable, friendly, a desire to serve customers with the highest level of service expectations
• Ability to regularly practice critical thinking: flexible in changing situations/priorities, proactive in nature, acts with intelligence and quickly absorbs duties as needed
• Profound work ethic: punctuality with tasks needing completion
• Ability to take direction well with a positive attitude, especially under stress
• Prioritizing, time management and organizational skills
• Strong communication skills
• Adaptability: showing willingness to jump in wherever is needed and being organized to get back to priority when crisis is averted
• Ability to take and respond to feedback

Position Type and Expected Hours of Work

This is a full-time position. Typical days/hours are Monday thru Friday 8:00 a.m. to 5:00 p.m.

Physical Demands