The Clerical/Clinical Administrative Assistant provides administrative support in the office. The person in this role serves as the primary point of contact for administrative matters related to the Agency as needed. The Clerical/Clinical Administrative Assistant also serves as a liaison to Management Team, patients, and clinical staff. The ideal candidate will have the ability to exercise good judgment in all situations, with strong written and verbal communication, administrative and organizational skills. the ability to maintain a realistic balance among multiple priorities is a must. The Clerical/Clinical Administrative Assistant will have the ability to work independently on projects, from conception to completion, and must be able to work under pressure at times to handle a wide variety of activities and confidential matters with absolute discretion. Disclosure of confidential information or violation of HIPAA are grounds for immediate termination. This is a full-time, non-exempt position working within the hours of office operations (M - F: 8am - 8pm), and Saturday Front desk coverage as needed.

ROLES AND RESPONSIBILITIES

ADMINISTRATIVE SUPPORT

• Completes a broad variety of administrative tasks for billing, EHR, the Clinical Staff including managing Drs'/therapists calendar of appointments, composing, and preparing correspondence that is sometimes confidential
• Tending to front desk including greeting clients, answering phone calls and taking payments
• Plans, coordinates, and ensures the Agency’s administrative tasks are completed
• Works closely and effectively with the Clinical & Administrative Staff to keep them well informed of upcoming commitments and responsibilities, following up appropriately
• Prioritizes conflicting needs, handle matters expeditiously, proactively, and follows-through on projects to success completion, often with deadline pressures
• Assist & Support Clinical Staff in management of EHR system
• Serves as backup to the Intake team
• Runs reports as needed for Management team
• Training new Admin staff on all EHR
• Supporting Outreach and events as needed
• Work with Clinical Director on Quality Assurance so that quality of client care meets required standards
• Conduct insurance verifications and ensure that they are current
• Work with Clinical Admin Manager to complete prior authorizations and medication refills.
• As other duties as assigned

EXPECTATIONS

• Maintain a professionalism at all times
• Prioritizing your time respectfully
• Keeping a list of daily tasks
• Maintain a steady workflow/ focus to complete and follow through on responsibilities
• Taking initiative to work with the leadership team to find tasks to fill free time

QUALIFICATIONS

• Appropriate FBI, PA Act 33/34 fingerprint clearances.
• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
• Very strong interpersonal skills and the ability to build relationships with stakeholders, including staff, board members, external partners and donors
• Expert level written and verbal communication skills
• Demonstrated proactive approaches to problem-solving with strong decision-making capability
• HIPAA compliant
• Emotionally mature
• Highly resourceful team-player, with the ability to also be extremely effective independently
• Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response
• Demonstrate ability to achieve high performance goals and meet deadlines in a fast paced environment
• Forward looking thinker, who actively seeks opportunities and proposes solutions

EDUCATION AND EXPERIENCE REQUIREMENTS

• Bachelor’s degree or 4 year's equivalent administrative experience required.
• Minimum 4 years' experience in the medical field preferred.
• Excellent typing/word processing at a minimum of 70 wpm
• Medical Terminology
• Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint), and social media platforms
• Proficient in EHR

COMPENSATION

• Will be determined by experience and qualifications.
• Other benefits include (health, dental, vision, life insurance, short and long-term disability insurance)
• Benefits differ for part-time and full-time positions.

AFFIRMATIVE ACTION

Persad Center, Inc. is an Affirmative Action/Equal Opportunity Employer and does not discriminate, exclude or otherwise deny employment opportunities to any qualified candidate on the basis of age, ancestry, color, disability/handicap, gender, gender identity/expression, national origin, place of birth, race, religion, sex, sexual orientation, and/or any other characteristic(s) protected m1der local, state, or federal laws in any of its hiring/employment practices and activities. All employment decisions shall be made without regard of any of these characteristics.

Job Types: Full-time, Part-time

Pay: $19.00 - $20.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Disability insurance

Healthcare setting:

• Clinic
• Outpatient

Medical specialties:

• Public Health

Schedule:

• Monday to Friday

Experience:

• Mental Health Office: 1 year (Required)
• LGBTQ Client: 1 year (Required)
• Prioritizes conflicting needs: 1 year (Required)
• Training others on EHR Systems: 1 year (Required)

Work Location: In person