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Job Description

  • Our Indianapolis, IN terminal is seeking a container a Dispatcher. The position requires flexibility to occasionally cover additional shifts.

    Job Summary: The primary duty of the dispatcher is to coordinate on-time pick-up and delivery of loads, which is imperative to the success of the company's operations. The role of dispatcher is essential to keeping the business going. The dispatcher spends more than 50% of his or her time performing this duty, which is comprised of the following sub-duties: tracing loads/shipments; managing freight volume; and remotely monitoring equipment use to ensure maximum efficiency. In the performance of these duties, the dispatcher exercises independent judgement, largely without direct supervision, in determining when/where/how/and what is required to either pick up or deliver a load, which requires real-time decision-making by the dispatcher. In this capacity, dispatchers actively support the truck drivers in the performance of their duties.

    Essential Functions: *Ensures all driver loads are covered and on time Confirms drivers have the right equipment for their pick-ups Requests needed paperwork for loads Traces loads/shipments Manages freight volume if issues arise Monitors equipment to move it as quickly as possible to reduce per diem costs for empty equipment Performs or serves as back up for yard checks Issues keys, record sheets and credentials to drivers Monitors on-time performance Prepares tracking reports for customers Issues disciplinary action for drivers that violate company policy; assists in decisions regarding hiring and firing of drivers as needed Communicates with customers and customer service management regarding scheduling appointments and problems that arise with pick-up or delivery of loads; works to ensure customer is satisfied Enters customer loads into system; updates loads when drivers call in Coordinates with vendors for equipment repairs Plans drivers' dispatch, assigns loads to drivers according to business needs and driver capabilities Communicates with drivers to provide dispatch instructions Assists drivers in resolving complex issues Communicates driver issues to supervisor; issues disciplinary action to drivers as needed Coordinates with other terminals to meet customer needs and ensure all pick-ups are made Prevents any unnecessary company charges or liabilities Maintains record of mileage, fuel used, repairs made and other expenses Other duties as assigned

    Requirements: Experience in the intermodal transportation industry strongly preferred Associates degree or equivalent combination of education and relative experience > Ability to use various computer systems Excellent communication, both written and verbal Ability to read and interpret business reports and daily logs Ability to work under general supervision Flexible; able to work in fast-paced environment Ability to work long hours if necessary to handle special customer requests Ability to exercise discretion and independent thinking regarding the general operation of the business, Must have experience with NexTrack and Samsara.

    Our contractor provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


    All new hires must pass a pre-employment background check and drug screen.

Skills for Dispatcher

The job skills required for Dispatcher include Transportation, Computer Systems, background check, Container, Flexibility, Decision Making etc. Having related job skills and expertise will give you an advantage when applying to be a Dispatcher. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Dispatcher. Select any job title you are interested in and start to search job requirements.

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Career Path for Dispatcher

The following is the career advancement route for Dispatcher positions, which can be used as a reference in future career path planning. As a Dispatcher, it can be promoted into senior positions as a Limousine Chauffeur III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Dispatcher. You can explore the career advancement for a Dispatcher below and select your interested title to get hiring information.

How to Become a Dispatcher

If you are interested in becoming a Dispatcher, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Dispatcher for your reference.

Step 1 Understand the job description and responsibilities of a Dispatcher

Quotes from people on Dispatcher job description and responsibilities
02/07/2022: Vincennes, IN
12/30/2021: Oklahoma City, OK
02/03/2022: Oklahoma City, OK
02/02/2022: Las Cruces, NM
12/12/2021: Pittsburgh, PA

Step 2 Knowing the best tips for becoming a Dispatcher can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Dispatcher jobs
01/02/2022: Evansville, IN
12/25/2021: Eugene, OR
01/04/2022: Manchester, NH
01/03/2022: Las Cruces, NM
03/06/2022: Tucson, AZ

Step 3 View the best colleges and universities for Dispatcher

Butler University
Taylor University
California State University--Maritime Academy
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Fairfield University
United States Merchant Marine Academy