Position Summary: This position is designed to provide guests to Mumm Napa with an outstanding and unique winery experience. Our hospitality representative’s work with a team of skilled professionals to ensure guests receive the best impression of Mumm Napa, with a focus at all times on customer service, sales and wine club sign-ups. The presentation made to the guests must be carried out properly, professionally, and in a manner consistent with the philosophies and image of Mumm Napa. Hospitality representatives will have strong knowledge and passion for wine, and exhibit enthusiasm in sharing this information with our guests. Duties and Responsibilities Providing guests with an outstanding and unique experience. This includes: Providing a friendly and sincere greeting Educating guests about Mumm Napa’s history and wines Developing ongoing relationships with guests to stimulate repeat visits and future sales. Assisting guests with information and reservations at restaurants, hotels, and other wineries as needed Hosting a unique and engaging tasting Pouring and describing wines and winemaking techniques Setting up and conducting general and private tours and tastings for trade, VIPs or club members Promoting and selling Mumm Napa Wine Club, wine products and gift merchandise Assisting with hospitality special events, special wine tastings, and VIP luncheons/dinners Actively participate in regularly scheduled staff meetings. Stay current on recent wine reviews, industry issues Learn about other wineries and their wines; use that information to recommend other wineries with great tasting experiences for our guests. Assist with daily business functions, including opening and closing procedures, wine inventory, and restocking. Handle routine purchasing transactions and daily sales accounting. Assist with bar, cashier, or phone duties as needed. Learn and adhere to all principles of Mumm Napa’s ISO QSE Management System. Respond quickly and graciously to customer requests and feedback. Qualification Essential: Proven sales results, in the wine industry or other Knowledge of wine & wine production as would normally be attained through 1-3 years of experience in the wine industry. High school diploma or equivalent. Some college level education preferred, specifically in Business Administration, Marketing or Public Relations. Excellent verbal & interpersonal communication skills required. Clean and professional appearance Flexible schedule including weekends, some holidays and evenings as necessary Must be at least 21 years of age Desirable: Bilingual any other language a plus Experience in a fast-paced, high-end hospitality environment Physical Requirements Ability to lift heavy boxes (40-50 lbs) on a repeated basis. Position entails excessive standing and walking, and considerable bending. The salary range for this role, based in California, is $19.00 to $21.00/hr and is eligible for tips and commissions. Base salaries are determined during our interview process, by assessing a candidate’s experience, skills against internal peers and against the scope and responsibilities of the position. Job Posting End Date: Target Hire Date: 2023-11-20 Target End Date: Pernod Ricard is the No.2 worldwide producer of wines and spirits with consolidated sales of €8,448 million in FY20. Created in 1975 by the merger of Ricard and Pernod, the Group has developed through organic growth and acquisitions: Seagram (2001), Allied Domecq (2005) and Vin&Sprit (2008). Pernod Ricard, which owns 16 of the Top 100 Spirits Brands, holds one of the most prestigious and comprehensive brand portfolios in the industry, including: Absolut Vodka, Ricard pastis, Ballantine’s, Chivas Regal, Royal Salute, and The Glenlivet Scotch whiskies, Jameson Irish whiskey, Martell cognac, Havana Club rum, Beefeater gin, Malibu liqueur, Mumm and Perrier-Jouët champagnes, as well Jacob’s Creek, Brancott Estate, Campo Viejo, and Kenwood wines. Pernod Ricard’s brands are distributed across 160 markets and by its own salesforce in 73 markets. The Group’s decentralised organisation empowers its 19,000 employees to be true on-the-ground ambassadors of its vision of “Créateurs de Convivialité.” As reaffirmed by the Group’s strategic plan, “Transform and Accelerate,” deployed in 2018, Pernod Ricard’s strategy focuses on investing in long-term, profitable growth for all stakeholders. The Group remains true to its three founding values: entrepreneurial spirit, mutual trust, and a strong sense of ethics, as illustrated by the 2030 Sustainability and Responsibility roadmap supporting the United Nations Sustainable Development Goals (SDGs), “Good times from a good place.” In recognition of Pernod Ricard’s strong commitment to sustainable development and responsible consumption, it has received a Gold rating from Ecovadis. Pernod Ricard is also a United Nation’s Global Compact LEAD company.