Customer Service Representative (Sevierville, TN)

This is an exciting opportunity to join our Perma-Chink Family! We need an experienced Customer Service Representative to join the sales team in our Sevierville, TN store. Perma-Chink is a national specialty building supply manufacturer who sells our products to owners of log homes, in addition to builders and contractors, within a showroom & phone sales atmosphere. You will report to the store manager and become an integral part of our customer service team.

Position Summary: Primarily responsible for providing engaging and effective customer service for all Perma-Chink Systems customers by utilizing excellent, in-depth knowledge of company products and programs. Self-motivation, urgency of responsibilities, integrity, attention to detail, multi-tasking, and vision are essential for this role.

Role and Responsibilities:

• Provide outstanding, seamless customer service.

• Handle inbound, unsolicited prospect calls and convert them into sales.

• Emphasize product/service features and benefits, estimate projects, and prepare sales order.

• Customer sales order data entry, arrange will call pick-ups, and collect payments.

• Increase sales using your skills.

• Become trained & stay updated on our products, trends & technical information.

• Communicate effectively with customers, prospects & co-workers in Knoxville & other stores.

• Investigate and troubleshoot customer service concerns.

• Maintain an organized office area & showroom space.

• Appropriately communicate brand identity and corporate position.

• Learn to mix and tint products to the standards set forth in company guidelines.

Qualifications:

• High School diploma or equivalent experience.

• Good communication skills, both verbal & written. Excellent listening skills are necessary.

• Dependable to work regular hours Mon. - Fri.

• Ability to engage customers to build and maintain lasting relationships.

• Aptitude for multi-tasking, initiative for self-motivation, & keen problem-solving skills.

• Detail oriented with accuracy, with a sense of urgency in follow-up with customers, co-workers & logistics.

• Professional demeanor, business casual appearance; friendly, outgoing personality.

• Computer, e-mail & data entry skills required. Proficiency in MS Excel & e-mail skills are mandatory.

• Must be able to lift up to 60lbs.

Compensation:

• $35,360- $37,440 yearly salary is based on experience.

• Annual profit-sharing bonus.

• Paid Time off 104hrs (13 days) accrued the first year.

• 12 paid holidays; includes a full week off between Christmas and New Year.

• Company-paid health benefits 100% for employees; 50% for dependents.

• Life & Disability insurance coverage for employees.

• 401k plan with employer matching.

• We are a Drug-Free workplace; pre-hire drug test is required & random post-hire testing may be done.

Job Type: Full-time

Pay: $35,360.00 - $37,440.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person