JOB DESCRIPTION

Host (ess)

SUMMARY OF POSITION:

Provides friendly and efficient service to guests according to company policies, procedures, programs and performance standards. Performs all duties to maximize guest satisfaction and a quality work environment as directed by General Manager or Manager on Duty.

POSITION ACTIVITIES AND TASKS

· Reports to work well groomed, in proper and clean uniform and practices good personal hygiene.

· Uses greeting, seating, and waiting list procedures.

· Maintains cleanliness standards and stocks for the reception area and restrooms.

· Accurately processes all guest checks with no cash overages or shortages.

· Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction.

· Provides assistance to pantry maintenance and pre-rush organization.

· Provides assistance to all servers and bus persons in order to execute Perkins service standards.

· Utilizes proper cash handling procedures to execute cash and non-cash transactions, counting change, security precautions, and cash accountability.

· Ensures that the cash register and cash register area are stocked with all needed items.

· Communicates with Manager on Duty and co-workers regarding product/service deficiencies, equipment, safety problems, etc.

· Monitors and oversees food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause food borne illness.

· Has sufficient knowledge of menu to execute suggestive selling techniques with all guests.

· Maintains cleanliness of bakery cases and restocks.

· Has sufficient knowledge of bakery products to execute suggestive selling techniques and sampling programs with all guests.

· Bags/boxes any products according to standards.

JOB REQUIREMENTS

Host (ess)

PHYSICAL REQUIREMENTS:

· Must have high level of mobility/flexibility.

· Must be able to work under heavy stress/pressure during peak times.

· Must be able to communicate with guests.

· Requires occasional reaching, bending, pushing and pulling.

· Exposure to heat, steam, smoke, cold and odors.

· Requires continual standing and walking.

SUPERVISION RECEIVED:

· Receives direction and training from the General Manager as to specific procedures and assignments.

KNOWLEDGE AND SKILL REQUIRED:

· Basic skills such as sanitation, safety, and customer service can be taught through in-house training.

EXPERIENCE REQUIRED:

· None

Job Types: Full-time, Part-time

Pay: $11.75 - $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person