Duties:

· Provides IT support for vended and custom applications, including resolving highly complex issues, and assists with data security, redundancy, and support in collaboration with more senior technical staff.

· Conducts root-cause analysis by researching hardware environment and software application and system problems, works with colleagues and customers to resolve issues, documents resolution, and communicates resolution with customer.

· Regularly reviews applications and makes modifications and/or updates of a single system application or basic software and their associated hardware at multiple Client sites to ensure currency and functionality within the established environment.

· Contributes to the design, development, implementation, and maintenance of custom system software, and/or the installation and maintenance of purchased systems software, as well as the configuration and support of hardware systems across Client.

· Produces and maintains documentation such as systems requirements, designs, resource inventories and plans as requested.

· Interfaces routinely with colleagues who may be located at any of the Client Group practices to perform job responsibilities requiring virtual collaboration and partnership.

· May be required to provide 24/7 on-call support.

Scope of Work:

· Create and manage Software and Process Documentation - helping in DPAM AI's efforts to move and control it AI Development artifacts related to AI Enablement and Validation.

· Capable of creating ADO Test Plans and perform manual software testing (and later automation of same).

Requirements:

· Azure DevOps Testing workflows (Manual and Automated)

· Data Visualization using ADO Dashboards

· ADO Epic, Sprints, Backlog refinement, Reports

· ADO Sprint Planning and Project Management

· Attention to details and quality of deliverables is very important.

· Knowledge of creating and delivering regulatory documents related to safety of AI assisted software systems is a plus.

· Minimum requirement is High School Diploma; higher degree is preferred.

Preferred:

· Quality workflows in IT and/or healthcare domain

· Basic programming

· SaMD (Software as a Medical Device) test workflows

Education :

· Minimum Education and/or Experience Required: Bachelor’s degree and training/experience in technical development; OR, Associate’s degree and 5 years’ professional experience in technical development.

Required

· Analytical/Technical