Job Description

Job Description :

• Customer Project Specialist
• M-F 8am-5pm

Job Overview :

• This position is accountable for ensuring customers receive the best possible service. By reviewing order content and customer needs the individual commits to a shipment date.
• Software aids in the decision process however attention to detail and accurate data entry is imperative.
• Timely and accurate communication to project managers and sales representatives provides needed information to the customer on order status.
• Commits to scheduled ship dates to achieve customer needs and balance plant loading.
• Schedules incoming orders (new and change orders).
• Attends production meetings to review order status.
• Communicates information to project managers and sales representatives in a timely fashion.
• Utilizes a base knowledge of SE products and their use.
• Maintains accurate and complete documentation of customer communication and action taken.
• Maintain customer request (CR) system and timely feedback to project managers and customers.

Requirements

Last updated : 2024-04-23