Job Description

The Front Desk Agent is responsible for checking hotel guests in and out of their rooms. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel.

A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls.

Job responsibilities include :

• Registers guests and accommodates requests whenever possible
• Takes payment and resolves billing issues
• Answer phones and respond to emails in a professional and friendly manner
• Maintain a clean and tidy front desk
• Answer any questions guests have
• Make recommendations for activities and restaurants
• Store any luggage guests have
• Arrange transportation for guests
• Maintain the record of guests that have checked in and out
• Post changes to appropriate guest accounts
• Anticipating and addressing guests needs, and resolving their problems and complaints
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
• Provide accurate and helpful information about the hotel / resort available rooms, rates, and amenities
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• All other duties as assigned

PPSFL

Requirements

High school diploma or equivalent (Associate's degree or higher preferred). Proven experience in an administrative role. Proficient with Microsoft Office Suite (Word, Excel, Outlook).

Strong organizational and multitasking skills. Excellent communication and interpersonal skills. Attention to detail and accuracy in data entry.

Customer-focused with a friendly and professional demeanor. Knowledge of the building supply industry is a plus.

Last updated : 2024-05-21