About Peraton Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.
Responsibilities Peraton is seeking a NOC Tier 2 Watch/Network Administrator in support of a communication system for the Defense Intelligence Enterprise. This exciting program provides Engineering and Operations for the continual design, transition, operations, and service improvement activities associated with the LAN, WAN, and Unified Communication services (Voice, Video, & Data) on multiple classified and unclassified networks. Tier 2 NOC Admin responsibilities include: * Responding to incidents and Service Requests sent by Tier 1, and documenting additional information and solutions as needed
* Supporting the 24x7 operations of the NOC
* Providing Incident analysis and identification of potential problems
* Performing root cause analyses
* Performing technical refresh activities when required
* Resolving Service Requests and entering solutions into the Solutions database
* Performing IOS and Software upgrades.
* Monitoring network performance, track usage and develop capacity planning reports.
* Making recommendations that enhance operational efficiencies for network monitoring, management, and overall operations.
* Support new/enhanced network implementation, installation, and technical refresh projects within a site or locale.
* Use administrative access to the network to provision new switches, router, VLANs and Krypto.
* Routing Service Requests to the appropriate organization required for incident resolution
* Support Network ticket closure across Network OPS staff; complete initial categorization of Service Requests (type, sub-type, location device, priority, etc.) * Using experience and knowledge to understand/implement potential workarounds
* Supporting the configuration, deployment, and management of network monitoring systems used by the technicians to ensure availability and overall performance of system and network services.
* Accessing network components to research errors, incidents, problems and to perform incident analysis and identify potential problems
* As necessary, escalating Service Requests to Tier 3 or the appropriate organization required for incident resolution
* Communicating changes in health and performance of all designated systems. * Supporting the generation of reports and briefings detailing network and Unified Communication operations, including incidents, performance, health, and other analytics.Qualifications Peraton offers enhanced benefits to employees working on this critical National Security program, which include heavily subsidized employee benefits coverage for you and your dependents, 25 days of PTO accrued annually up to a generous PTO cap and eligible to participate in an attractive bonus plan. Required Qualifications: * Active TS/SCI or ability to pass Polygraph examination
* High School/GED 9 Yrs, or Associates 7 Yrs, or Bachelors 5 Yrs, or Masters 3 Yrs, or PhD 0
* Information Assurance Technical (IAT) II Certification
* Experience utilizing trouble ticket systems like ServiceNow
* Excellent customer service, writing and oral communication skills
* In-depth knowledge and understanding of LAN/WAN and Unified Communication (UC) technology, tools and services.
* Demonstrated experience as a Network Administrator in a Network Operations center environment
* Ability to multitask and work in a fast-paced environment
* Must be able to work Shiftwork
Target Salary Range $86,000 - $138,000. This represents the typical salary range for this position based on experience and other factors. SCA / Union / Intern Rate or Range EEO An Equal Opportunity Employer including Disability/Veteran. Our Values Benefits At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. We're fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way. * Paid Time-Off and Holidays
* Retirement
* Life & Disability Insurance
* Career Development
* Tuition Assistance and Student Loan Financing
* Paid Parental Leave
* Additional Benefits
* Medical, Dental, & Vision Care