Responsibilities

Peraton is seeking an Enterprise Systems Support (ESS) Manager to join our team of qualified and diverse individuals on our Department of State (DOS) Consular Affairs Enterprise Infrastructure Operations (CAEIO) Program. CAEIO supports the DOS Bureau of Consular Affairs (CA), providing IT Operations and Maintenance (O&M) to modernize the legacy networks, applications, and databases supporting CA services globally.

The ESS Manager reports to the Deputy Director, ESS Operations and will manage the CA/CST CAEIO ESS Team that works with CAEIO contractors, DOS leadership, and business stakeholders to monitor performance, faults and security service delivery and solutions to automate IT enterprise monitoring services and related business processes. The ESS Manager will oversee and manage a complex, 24x7x365 enterprise operations center, including overseeing an operations team responsible for coordinating and tracking incidents across the enterprise through resolution.

Responsibilities

As an Operations leader, the Manager:

• Overseas the day-to-day operations that support strategic goals and objectives.
• Provides leadership in operations activities for new and existing capabilities/platforms in an enterprise environment with on-premises and cloud-integrated systems, applications, and infrastructure.
• Ensures team follow DOS security and configuration management policies and procedures.
• Coordinates high-visibility technical efforts between Engineering, Operations, and the Project Management Office. 
• Provides oversight to team tasks and works with Program/Government leadership to prioritize efforts and meet deliverable dates.
• Develops and leads briefings and ad hoc data calls for program leadership, the government customer, and other stakeholders. 

As a people leader, the Deputy Manager:

• Fosters a collaborative environment for all teams, with partners and customers.
• Develops and mentors the Operations leads; effectively delegates operational activities; ensures team is prepared to provide support for 24x7 worldwide operations.
• Monitors team member performance and facilitates their ability to achieve professional goals and program objectives.
• Collaborates with Program Leadership to determine current and future staffing levels and expertise based on priorities and strategic direction of new technologies.

A successful leader on the program:

• Delivers measurable results working in an often fast-paced and professionally challenging environment.
• Demonstrates flexibility by managing multiple tasks and reprioritizing tasks – often to meet tight timelines.
• Leverages strong written and verbal communications skills to prepare and present technical concepts to audiences with different levels of technical knowledge.
• Works closely with Government Leadership to identify opportunities to modernize current platforms, services, and systems. 

Core Work Schedule: Monday – Friday, 8:00 AM – 4:00 PM

Work Location: Hybrid: remote AND two or three days per week in the office in Sterling, VA or Washington, DC.

Qualifications

Basic Qualifications

• U.S. citizenship and an active SECRET government security clearance with the ability to obtain TOP SECRET clearance.
• Experience managing and leading an engineering and 24/7 operations staff. 
• Experience in a technical or other leadership role on O&M programs.
• Experience performing the technical implementation of complex systems, implementing process change, and collaborating across multiple teams. 
• Experience prioritizing, planning, supporting and delivering one or more projects in parallel. 
• Experience modernizing technologies and changing processes to improve service delivery such as availability, resiliency, management, monitoring, support, patching, and scalability. 

Education and Experience: 12 years of experience, may have supervisory or management experience.

Desired Qualifications

• Experience supporting Department of State or similar federal organizations.
• Experience being responsible for technical, schedule, and cost performance on a major program.
• Experience managing and leading a 24x7x365 operations staff.
• Industry-relevant certifications to include PMP, ITIL, Security and others.

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Target Salary Range