Responsibilities

Peraton is hiring a Customer Technical Specialist to support our DHS customer at airports across the U.S. You'll be responsible for delivering professional, high quality services directly to end users, providing both remote and in-person support for new installations and break/fix incidents.

The selected individual will be responsible for supporting and troubleshooting a variety of technologies (Cisco switches, fiber backbone, Network interconnectivity, desktops/laptops, tablets, local/network printers/scanners, peripherals, network devices, communication devices (cellphones, desk phones and VTC), Electronic Time and Attendance System (eTAS) clocks, Duress Alarms, and Transportation Security Equipment (STIP) adhering to contracted service level agreements. 

Day to Day Work Responsibilities:

• Provides technical support for end user devices hardware (laptops, desktops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), network infrastructure (routers, switches, etc.), Voice over Internet Protocol (VoIP), audiovisual display systems, duress alarms, analog and wireless technologies.
• Schedules and coordinates customer desk-side support for the installation of new software or to performance hardware or software break/fix activities.
• Sets-up and configures new end user equipment including laptops, mobiles devices, printers, VTC units, VoIP phones and other peripherals.
• Documents all changes in ticketing system to ensure all asset and configuration information is up to date.
• Investigates and resolves all connectivity issues related to end-user, site infrastructure and STIP IT equipment.
• Executes and maintains IT infrastructure inventory information, completing regularly scheduled inventories of all IT cabinets and IT cabinet equipment, updating pictures, drawings and asset information.
• Recommends through Peraton management customer service and IT process support enhancements, researching and recommending new technologies and procedures.
• Provide technical guidance for directing and monitoring information systems operations

Qualifications

Basic Qualifications:

• Bachelor’s degree and 0-2 years’ experience or Associate’s degree and 2 years’ experience or HS diploma/equivalent and 4 years relevant experience
• U.S. Citizenship, must have the ability to obtain a DHS Entrance on Duty (EOD) clearance
• Experience with desk-side IT support and Ability to communicate in a professional manner with senior executive government staff
• Experience supporting variety of IT technologies (Laptops, Mobile devices, etc.)

Preferred Qualifications:

• Relevant DHS focused experience
• A Certification
• Network Certification
• Cisco & Microsoft Certifications
• Experience running and/or managing projects
• Self-motivated and proactive – able to work independently with minimal supervision, identify opportunities and develop new ideas
• Ability to install Cisco switches and complex fiber backbone interconnectivity
• Knowledge and experience connecting/patching/repairing Cat6 & fiber infrastructure
• Able to plan and prioritize team workload to ensure objectives are achieved on time
• Experience working in a professional security environment balancing multiple tasks and prioritizing as required
• Team Player – Ability to contribute to a much larger team ensuring Mission Critical Facilities issues and customer requests are met in a timely fashion
• Ability to communicate in a professional manner with senior executive government staff.

Benefits:

At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. We’re fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way. 

Peraton Overview

Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our employees do the can’t be done, solving the most daunting challenges facing our customers.

Target Salary Range

EEO