POSITION SUMMARY:
The function of the Customer Service Representative is to perform specific sales activities for all assigned customers. This includes, but is not limited to, sales, distribution, merchandising, rotation, and cleanliness of all Pepsi-Cola Bottling Company of Luverne products.
DESCRIPTION OF ESSENTIAL TASKS:

• Exhibit a high level of ethical and moral conduct while at work or in attendance of any off-site function during work hours or after work hours while representing Pepsi-Cola Bottling Company of Luverne.
• Honor and follow through on all personal and business commitments.
• Maintain neat, professional appearance (appropriately dressed and well groomed) at all times while representing Pepsi-Cola Bottling Company of Luverne.

• Develop and maintain positive professional customer relationships.

• Perform specific sales and merchandising activities of the assigned route. This includes, but is not limited to, the selling in of new products, incremental displays, additional merchandising space, and promotions.
• Service all accounts based on established service frequency for assigned route.
• Ensure that every reasonable precaution is taken to protect the safety of self, customers, customer property, and company property.
• Ensure that every reasonable precaution is taken to protect the company from possible damages, theft, or other liabilities.

• Consistently review all existing policies/procedures for possible change.
• Communicate all transshipping activity.
• Visit weekly all transshipping accounts to pick up pallets, trays, etc.
• Take ownership of the teamwork concept to ensure the group's success.
• Communicate all new accounts in your assigned sales area.
• Notify Customer Development Representative of any change to an existing account, including ownership or closure.
• Properly complete all required paperwork to company policy and timeline.
• Properly complete and turn in all invoices and DSD forms with required signatures and required store stamps daily.
• Monitor all assigned accounts for CDA compliance.
• Communicate daily with Customer Development Representative any product shortages, product returns, refused orders, changes to next delivery order, account information changes, or any operational items.
• Execute and achieve all account program key objectives.
• Properly rotate all products (shelf and back stock) and maintain neat, orderly shelves, coolers, and back room storage areas.
• Responsible for the cleanliness and overall appearance of each account, equipment, stockroom and assigned company vehicle.
• Ensure pallets, trays, and CO2 units are picked up on each visit.
• Assist management in reporting competitive activity, achieving sales goals and promoting the teamwork concept.
• Follow all Company Policy and Procedures as they relate to truck check-out, truck check-in, and all settlement processes.
• Required to work weekends and non-traditional hours as needed.
• Attend all scheduled meetings requiring your presence and/or participation.
• Adhere to customer policies for vendors or suppliers, which may include but is not limited to business conduct policies, business ethics policies, legal policies, and delivery and merchandising policies.
• May be required to perform additional tasks or assigned additional duties not listed in this document.
• Responsible for continuous self improvement through the knowledge and use of all company provided training, either web-based, in-house, or any other provided method. Must successfully complete assigned training curriculum, including but not limited to ej4 and/or facilitated training.

KNOWLEDGE, SKILLS AND ABILITIES REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
LANGUAGE SKILLS

• Must be able to communicate efficiently with customers of varied backgrounds.
• Required to speak clearly while using good grammar.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to write clear and concise thoughts.
• Ability to effectively present information to all customers and management.

MATHEMATICAL SKILLS

• Ability to apply mathematical operations to daily tasks.

• Tracking trays and pallets

REASONING ABILITY

• Must be able to analyze customer service needs, organize schedule, and communicate concerns with management.

MINIMUM QUALFICATIONS:

• Must meet all pre-employment qualifications

• Must be D.O.T. Certified (Medical Card)
• Valid State Commercial Driver's License with acceptable MVR

• High School Diploma (GED acceptable)

SUCCESS FACTOR

• Ability to present and communicate all necessary information to both customers and management.
• Maintain a positive attitude towards all company goals, directions and policies.
• Promote the teamwork concept.

SUPERVISORY RESPONSIBILITIES: (N/A)
WORKING CONDITIONS:

• This position is subject to working conditions related to an outdoor weather environment as well as the individual unique working conditions at each account.
• Work is performed in many different environments and all safety precautions should be taken.

WORK DEVICES AND SPECIAL CONDITIONS:

• Radio/Cell Phone
• Handheld computer
• Hand truck
• Pallet jack

MARGINAL FUNCTIONS:
Standing, walking, lifting, carrying, climbing, balancing, stooping and kneeling.
ESSENTIAL FUNCTIONS:
Sitting, reaching, handling, talking, hearing and seeing.
PHYSICAL DEMAND FACTORS:

• Ability to work varied hours/days as business dictates.
• Standing is required up to 1/2 of a normal workday.
• Walking is required up to 1/2 of a normal workday.
• Sitting is only required for driving during a total workday.
• Lifting is required up to 1/2 of a normal workday. (70-pound maximum)
• Carrying is required up to 1/2 of a normal workday. (70-pound maximum)
• Pushing is required for a normal workday.
• Pulling is required for a normal workday.
• Climbing is required up to 1/2 of a normal workday.
• Balancing is required up to 1/2 of a normal workday.
• Stooping is required up to ½ of a normal workday.
• Kneeling is required up to ½ of a normal workday.
• Crouching is required for a normal workday.
• Crawling is required for a normal workday.
• Reaching is required for a total workday.
• Handling is required for a total workday.
• Talking is required for a total workday.
• Hearing is required for a total workday.
• Vision is required for a total workday.