This position works in direct contact with valued bank customers in a professional environment. This position is responsible for basic administrative, technical and professional work within the retail department. These responsibilities include recommending products and services to customers in order to provide them with a better banking experience.

ESSENTIAL FUNCTIONSThis position is responsible for the following functions:

Customer Service• Engage customers according to bank benchmark service standards
• Foster ongoing relationships to improve customer commitment
• Recommend products to customers based on financial profile
• Respond to customer requests by providing simple and knowledgeable guidance to resolve issues, escalating to other partners and teammates when necessary
• Project a favorable image of the bank to the community
• Provide basic business services; serving sole proprietorships and beneficial ownerships
• Open and maintain personal accounts for customers

Teller• Greet and serve customers with a smile and a friendly demeanor
• Perform all paying and receiving teller functions
• Cash checks, handle deposits and miscellaneous transactions including cash advance, gift cards, and BBOK credit card payments
• Maintain a balanced cash drawer
• Assist with mail deposits and cash advance transactions
• Answer teller-related issues on incoming phone calls
• Meet attendance expectations as described in employee handbook

Sales• Demonstrate a commitment to bank’s sales philosophy
• Cultivate additional business through promotion of products and services to achieve company goals
• Participates in branch sales activities
• Collaborate with other retail departments to fulfill identified financial opportunities
• Maintain customer needs analysis and assess customers’ overall financial needs
• Follow up, when appropriate, to present products and services that will meet the customers’ overall financial goals

Relationship Management• Initiate and maintain customer contact through a variety of methods, including but not limited to customer interaction, call activity and community involvement
• Build and maintain professional working relationships with other internal departments to drive sales and referrals and ensure customer satisfaction is achieved

Compliance• Follow all internal processes and procedures
• Gather necessary information and documentation to open personal accounts
• Understand and utilize Business Customer Identification Program
• Comply with branch regulations
• Participate in required compliance training
• Adhere to bank security procedures
Various other responsibilities as assigned by supervisor

QUALIFICATIONSEDUCATION/CERTIFICATION: High School Diploma or equivalent required
REQUIRED KNOWLEDGE: Basic knowledge and understanding of business services offered by Peoples Bank and Trust, knowledge of sole proprietorships, beneficial ownerships, Business Customer Identification Program processes, understanding of policies and procedures of Peoples Bank and Trust as related to services provided
EXPERIENCE REQUIRED: 2 years banking experience preferred
SKILLS/ABILITIES: Attention to detail, ability to assess business operations to determine customer needs and make recommendations, strong written and verbal communication skills, self-motivation, self-management, problem-solving, organized, analytical, interpersonal, customer relationship building, time management, computer literacy and strong ability to multi-task

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITIONTALKING: Ability to speak effectively and communicate clearly
AVERAGE HEARING: Ability to hear average conversations at a standard level in an office environment around other customers and bank personnel
REPETITIVE MOTION: The employee is regularly required to type throughout the day
FINGER DEXTERITY: The employee is regularly required to use hands to type and maneuver a mouse
AVERAGE VISION: Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus with
20/20 vision (with or without the assistance of eyeglasses/contacts)
PHYSICAL STRENGTH: The employee must occasionally lift and/or move up to 20 pounds (unassisted) as well as stand, sit, bend, kneel, squat, and walk for long periods of time

WORKING CONDITIONSGeneral professional office environment with climate control. Adequate lighting. Required regular work attendance on Saturdays.

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITIONREASONING ABILITY: Ability to deal with a variety of variables under only limited standardization.
MATHEMATICS ABILITY: Strong numeric capabilities; Ability to add, subtract, multiply and divide in all units of measure using whole numbers and common fractions.
LANGUAGE ABILITY: Ability to read, analyze, and interpret documents. Ability to communicate clearly.

INTENT AND FUNCTION OF JOB DESCRIPTIONSJob descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system.

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.