Do you want to be a part of an organization that puts their people first and work in a fun atmosphere? As a Business Development Center Representative, you are often the first point of contact for our guests calling in or visiting the Penz Automotive Group electronically. A successful BDCR will partner with leadership to manage, maintain, and increase Penz Automotive Group appointment opportunities through verbal and written communication.

Major Duties and Responsibilities:

• Appointment Scheduling
• Inbound Calls
• Outbound Calling
• Responding to Internet/Text Inquiries
• Online Chat

Required Qualifications:

• Ability to communicate orally in a clear, concise, and professional manner.
• Ability to listen and interpret the needs of our guests.
• Ability to overcome objections, develop a strong sales pitch, and effectively schedule appointments.
• Ability to show proper judgement and initiative.
• Ability to manage multiple requests, pay close attention to detail, and respond quickly to changing business needs
• Prioritize and organize daily tasks efficiently even when volume and workload exceed expectations.
• Ability to multitask with a personal computer; utilize job-specific software applications and other office equipment such as telephone and headset.
• Must effectively work independently as well as with others.
• Proficient in MS Office and related software applications.

Education:
High School Diploma/GED or equivalent.

Related Work Experience:
1 years Customer Service /related experience

Working Conditions:
Call Center environment where employee may need to be seated for long periods of time while using a telephone headset and computer.
Exposure to moderate noise levels.

Job Type: Full-time

Pay: $36,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus opportunities

Travel requirement:

• No travel

Work Location: In person