Pentair has a job opportunity for you! Join us as an Inside Service/Support Representative at our Moorpark, CA facility. You will be responsible for researching, troubleshooting, and resolving pool and spa equipment issues using advanced troubleshooting skills and available resources.

What's in it for you?

• The anticipated hourly pay range for this role is: $20.72 - $38.50/hr.. At Pentair, it is not typical for an individual to be hired near the bottom or top of the pay range. Pentair considers various factors in determining actual compensation for this position at the expected location. Actual compensation will be determined by considering demonstrable level of experience, skills, knowledge, and training, pertinent education including licensure and certifications, and other relevant business or organizational needs.
• Eligibility for annual pay increases based on company & individual performance
• 11 paid holidays each year
• 2 weeks of vacation to start (accrued weekly)
• Medical, Dental and Vision Insurance
• Tuition reimbursement to support your education goals

More details about the opportunity:

• Provide quality telephone and email support with a high degree of customer service, technical expertise and timeliness
• Maintain current knowledge of all product offerings and technical support procedures in order to provide accurate solutions to customers
• Demonstrate experience in problem resolution and technical problem identification
• Work independently and with team to solve support issues. Escalate issues to fourth level support and supervisor when necessary
• Resolves customer problems, disputes, and complaints in an efficient, professional manner and according to company policy

Position Hours/Schedule:

Monday - Friday. Hours of coverage are from 8:00 AM - 8:00 PM Eastern Time, exact work times will be assigned.

Skills & Qualifications

• Experience in technical product support (hands on, phone support, or other experience) is required
• Previous Pool technical experience related to troubleshooting/diagnostics/repair of mechanical/electrical/hydraulic systems required
• Understanding the customer support process using patience, compassion, and empathy