Position Summary: 

This role will spend significant time managing the daily operations of the new systems for our customer and market platforms. Also, managing the vendor relationships including; managing multiple vendor relationships, contracts and forecasting for the business, proactive research and evaluation of potential new offerings, collaboration across the business to evaluate the feasibility of upcoming operational requests and deliverables, defining integration points and working with vendor and IT to ensure proper integration and ongoing operational capacity, managing projects surrounding new deliverables, developing and documenting escalation plans and ensuring that monitoring processes are in place, owning the detailed documentation for everything surrounding the platforms.

This position will have heavy collaboration with Marketing, IT, the business and external partners. They will manage data, system implementations and integrations that enable the Penske to better serve their customers across the enterprise including product teams, internal departments, analytical tools, and customer outreach campaigns.

Major Responsibilities:

• Collaborate with Marketing, IT, the business and external providers to determine feasibility of new use cases and satisfying business needs.

• Manage the platform operations including: 

Continuous improvement of operations, collaboration with IT for development, Create/own escalation plan.

• Oversight of operational processes, development of dashboards to monitor process and usage, ownership of communication escalation plan.

• Work closely with Marketing teams and the business to develop solutions that enable successful customer engagement.

• Other projects/tasks as assigned.